Norm Reeves Honda Superstore North Richland Hills - Service Center

Poor Service Department Be mindful of your car when bringing to this dealership for service. It may sit in queue for 20-30 minutes before any work is started. I have taken m Be mindful of your car when bringing to this dealership for service. It may sit in queue for 20-30 minutes before any work is started. I have taken my car here since I purchased it here in 2011. An oil change, multi-point inspection and wash has generally taken 30-45 minutes in the past. Today however, it sat in the service bay for at least 20 minutes. I checked back periodically and when it was nearing an hour, I asked to have my car returned so I could leave for work. After speaking with the Service Manager, he assured me customers appreciate them taking their time and the attention to detail. "Our customers would rather us do it right and not rush". Today, the service department certainly didn't rush, except when it came time to drain the oil and replace the filter in 12 minutes flat. This was after I asked to have my car back (before any service was performed). In addition, no multi-point inspection was performed and car was not washed. The best part, I have my service history records signed and completed indicating that those services were in fact performed, yet the service invoice specifically states it was not complete. Everyone has a choice where they take their business. I am choosing not to give it to Huggins Honda any longer. More

Great Experience!! Aaron always takes care of my vehicle needs, and does it with a smile. I appreciate the hard work he does to get me in and out in a timely manner. H Aaron always takes care of my vehicle needs, and does it with a smile. I appreciate the hard work he does to get me in and out in a timely manner. He really goes the extra mile in customer service! A true asset to the team. More

1st visit at NRH LOCATION Jeff Dwyer was nothing short of be n professional to me. I look 4ward 2c n him again when I come n 4 service. I am scheduled for recall work on my ve Jeff Dwyer was nothing short of be n professional to me. I look 4ward 2c n him again when I come n 4 service. I am scheduled for recall work on my vehicle & Jeff kept his word about notifying me when the part came in. More

Great Service Aaron took great care of me while I had my CRV serviced. Love your new waiting area!! I am always happy with Huggins Honda!! Great Job!! Aaron took great care of me while I had my CRV serviced. Love your new waiting area!! I am always happy with Huggins Honda!! Great Job!! More

Excellent Customer Service Kimmie kept me up to date on the status of my Honda Fit while it was undergoing an airbag recall. He was always available to answer any question I had Kimmie kept me up to date on the status of my Honda Fit while it was undergoing an airbag recall. He was always available to answer any question I had - which were many. Friendly, helpful, and patient. If you have to take your Honda in for service, ask for Kimmie. More

Excellent Customer Service Thank you to Service Advisor Michael Harvey. I brought in our CRV for a perceived brake issue. In fact the actual problem was an issue with a wheel hu Thank you to Service Advisor Michael Harvey. I brought in our CRV for a perceived brake issue. In fact the actual problem was an issue with a wheel hub and striped lug bolts caused when I had the tires rotated at a local tire store. Michael contacted the local tire store and informed them of the issue and worked with the manager of the local tire store on my behalf, leading the cost of needed repairs to be paid for by the local tire store. Again, a big Thank You to Michael Harvey. More

Most Honest Dealership I purchased a Honda 2015 CRV Touring last year, have had some issues where another dealership closer to home could not fix. Took my car back to Huggin I purchased a Honda 2015 CRV Touring last year, have had some issues where another dealership closer to home could not fix. Took my car back to Huggins where it was purchased. The service dept. Carla, & Steve were very respectful & professional. They will always have my business & will reccomend other people to buy from Huggins Honda. More

Outstanding Service Department The Service Department at Huggins is exceptional! Fred H. is the best service rep in the business, and I trust him because he doesn't try to push ser The Service Department at Huggins is exceptional! Fred H. is the best service rep in the business, and I trust him because he doesn't try to push service that you really don't need. You can rely on his honesty and professionalism. More

Great Customer service! They did a fantastic job and got the job done fast! Mike Harvey at the NRH location was so helpful. He took his time with me and did not rush at all. They did a fantastic job and got the job done fast! Mike Harvey at the NRH location was so helpful. He took his time with me and did not rush at all. More

Love my Honda and my Huggins dealership! When I brought my CRV in for regular maintenance, the service department went above and beyond to make sure that everything was completed in time for When I brought my CRV in for regular maintenance, the service department went above and beyond to make sure that everything was completed in time for me to attend my granddaughter's band concert. I appreciate the respectful way Huggins treats their customers. More