Norm Reeves Honda Superstore North Richland Hills - Service Center

Everyone was very helpful, courteous and professional. The only area I could find fault would be in the area of cleanliness. Past experiences would present a Vehicle which would at a minimum have been vac The only area I could find fault would be in the area of cleanliness. Past experiences would present a Vehicle which would at a minimum have been vacuumed. More

When in to get service done. Everything was good. Nice well kept and the staff is always asking if you need help. My service advisor eric jakory was great! Thanks 5 star experience well kept and the staff is always asking if you need help. My service advisor eric jakory was great! Thanks 5 star experience More

Always professional. Always customer friendly. Huggins Honda goes out of their way to make me feel comfortable with their personal service. They even offered me lunch! How’s that for great customer servic Honda goes out of their way to make me feel comfortable with their personal service. They even offered me lunch! How’s that for great customer service? Excellent! More

I took the vehicle in for the minimum vehicle I took the vehicle in for the minimum vehicle inspection. The service department ended up going way way over and above that. Gave me detailed points I took the vehicle in for the minimum vehicle inspection. The service department ended up going way way over and above that. Gave me detailed points on everything they found and different options for those findings. And because of this awesome service that I received at this dealership in the service department. I am looking at buying a certified Honda from this dealership and I will be bringing the rest of my Honda vehicles to this dealership from now on thanks Scott. More

I love Huggins Honda! This is my first Honda and I was ready to make it my last. I bought my vehicle, 2019 Honda CRV at McDavid in Irving and apart of me should have just came to Huggins. I had an inciden ready to make it my last. I bought my vehicle, 2019 Honda CRV at McDavid in Irving and apart of me should have just came to Huggins. I had an incident in September that my battery died. McDavid in Irving Service center customer service people suck, it was a lack of empathy and plain rude. I called Huggins and the gentleman (I believe Nick) helped me and calm me down. The next day I came to get a new battery, when I met Chris. This past Saturday, Chris took care of me again. He is so nice and explained everything to me. I am never going back to McDavid, and I will be coming to Huggins moving forward (I live closer to McDavid, but I'll make the drive to Huggins) and working with Chris! Your employees saved a customer because I was telling everyone I know about my experience. You should be proud of your staff....and your location is nicer! More

One of the best dealers I’ve ever visited. Sales is top notch, F&I was quick informative and not push. The service department is also top notch they keep you informed, explain things clearly and do great notch, F&I was quick informative and not push. The service department is also top notch they keep you informed, explain things clearly and do great work. More

The steering wheel was cut when the driver’s car seat cover was replaced. Mike Harvey is aware as I sent him a photo and we also discussed. Left him a message to call me back to discuss how this will be cover was replaced. Mike Harvey is aware as I sent him a photo and we also discussed. Left him a message to call me back to discuss how this will be resolved More

Friendly staff. Great service, but the waiting room is a joke. State of the art design and lousy, loud music blaring. Numerous TVs, but no sound. joke. State of the art design and lousy, loud music blaring. Numerous TVs, but no sound. More

Tim Keller and his Service Technician are dedicated hardworking professionals. Our 100,000 mile service was completed 24 hours ahead of schedule. Outstanding service!!! Thank you to the technician who hardworking professionals. Our 100,000 mile service was completed 24 hours ahead of schedule. Outstanding service!!! Thank you to the technician who stayed late to get the job done ahead of time. More

Nothing But disappointment after disappointment! Very disappointed with this dealerships service department and lack of customer service! This is my 4th visit and each time was horrible! I had to ta Very disappointed with this dealerships service department and lack of customer service! This is my 4th visit and each time was horrible! I had to take in my car for a light repair in May 2019 ( granted i just bought this car from them in April 2019) well when picking up my vehicle from the light repair, I came back to a broken bumper and scratched hood! So again I had to leave my car to have it repaired due to THEIR carelessness. Then when going back to pick up my car after the bumper and hood was repaired, I came back to a BROKEN seat! SO again I had to leave my car so they can repair something that they BROKE due to THEIR carelessness. Finally I pick up my car everything is fixed but my seats are stained with dirt! I call the service manager to complain to simply vent and get some sort of apology for all the inconvenience & he treats me as if all these damages are my fault! I had to go back to fix the other light that had gone out July 2019 (which i told the service adviser back in MAY to replace both because the other appeared to be going out but Derrick brushed off my concern ) so I called before my visit to make sure the part was in stock & available and was told by Joseph that they did have the part so I scheduled an appt. I took time off from work just to find out the part was not available and i would have to leave the car overnight, something I could not do. I didn't want the repair done in a hurry because that's when mistakes happen but i did not want to bring it back for a 3rd time, i had to wait an additional 35 min. I tried to avoid all of this and it happened anyway due to the irresponsibility of the service employees! I WILL NEVER AGAIN BUY FROM THIS PLACE! I came here as a recommendation, Never again! I even cancelled my service package just so I do not have to deal with these rude , lazy, irresponsible employees. More