Norm Reeves Honda Superstore North Richland Hills

Kudos to my salesman Paul Garret, and loan officer Crystal..... The rest of the dealership and service is a scam and the higher up u go the ruder and unprofessional they are. Certified used car?? BULL Crystal..... The rest of the dealership and service is a scam and the higher up u go the ruder and unprofessional they are. Certified used car?? BULL***,BULL***, Don't fall for it! Buy a regular used car it's cheaper cuz u get NOTHING extra for the price of a "Certified Car from Huggins" They sold me a Certified Car with tires that are cracked all around the sidewalls while the checklist is checked saying it meets "Honda Standards". I take it to the service dept and the service guy agrees I need new tires and will contact me as soon as he runs it by the sales mgr and the tires come in. When I don't receive a call for almost 2 weeks I call and I'm redirected to the rude sales mgr who informs me he denied the request to replace the tires. I asked him if he saw the tires and he replied "NO that's not my job, I have a competent staff to do that" When I told him I was told by other Honda dealerships that the tires were definitely unacceptable & did not meet Honda Standards he rudely told me I have the option to go buy tires at my expense! I am not through dealing with the situation. I have filed complaints through the BBB, FTC, and will continue to do what's necessary to stop these crooks from ripping off consumers! STAY AWAY FROM HUGGINS HONDA UNLESS YOU WANT TO GET RIPPED OFF! More

I was completely satisfied with my experience at Huggins Honda! This was my 2nd purchase from Huggins and even though my first experience was good, I believe my 2nd experience was even better! I would def Honda! This was my 2nd purchase from Huggins and even though my first experience was good, I believe my 2nd experience was even better! I would definitely rate my overall experience with Huggins Honda as ‘excellent’! The entire team, including Billy Slater, worked hard to insure my satisfaction. As much as I loved my 2008 Honda Accord, I honestly love my 2010 even more. Thanks so much to Billy and the rest of the team at Huggins who worked quietly in the background to insure that I once again got a car I love at a great price! More

Huggins Honda was awesome when I went shopping for my new car. I got a Honda Civic last week, a car that I am really loving! I was treated with respect and felt like they were very honest with me. My sale car. I got a Honda Civic last week, a car that I am really loving! I was treated with respect and felt like they were very honest with me. My salesman, Jim, went above and beyond to help me get a very good price….and I got a good deal on my trade in, which really made all the difference. I could not be happier with the customer service Huggins Honda. I definitely recommend this dealership if you need a new car! More

I recently took my 2004 honda civic to huggins for an oil change, but it turned out that the drain plug in my oil pan was stripped out and needed to be replaced. I had them do it and a short while later, I n change, but it turned out that the drain plug in my oil pan was stripped out and needed to be replaced. I had them do it and a short while later, I noticed an oil leak. I took the car back to them and they stated that my rear main oil seal was leaking. Skeptical, I sought out another opinion (a honda/acura specialist) and they said that it was highly unlikely that a car with 62K miles had a rear main oil seal leak, especially after getting the oil pan replaced recently. The specialist stated that he could count on one hand how many rear main oil seals that he has changed in 13 years. These were usually 92 and older models with a million miles on it. The honda acura specialist stated that the oil pan and rear main are 1/2 inch apart and it is easy to mistake one for the other. Huggins also stated that the rear main oil leak was due to the car sitting for long periods of time. Mine is an every day driver and my sit for 1 or 2 days at the most. My point is that they should have admitted that the oil pan gasket was incorrectly installed by not using honda glide (instead of silicone) or that the gasket has metal washers that may have been stuck on the gasket surface during removal. The service staff was friendly and all, but trying to gouge a customer is just plain wrong. I also know of another individual who had a problem with their CRV engine and huggins wanted to replace to whole engine. They took it to my specialist and got the valves adjusted for a measly $200. Anyway, I will not be taking my car there anymore and plan on telling other honda owners this story. More

I would recommend this dealership for service very friendly. I will say it takes about hour to get oil changed! Very slow in service department. Used car sales was horrible very rude guy about the friendly. I will say it takes about hour to get oil changed! Very slow in service department. Used car sales was horrible very rude guy about there price! He almost made my wife cry!! Dont ever go there for used car sales. The finance guy was very apologetic about his sales guy. After that experience i thought i would have gotten a call or something to ask about it. Nothing ever! I own a company if i knew my sales guy treated someone like that i would have fired him and done something to say sorry about it. Maybe he was having a bad day. I know life is about perspective so it taken me a few years to write about this. I doubt anyone from the used car department will read this but my name is Wesley Cannon 940-389-4941. bushido300@gmail.com. We bought a 04' Honda Odyssey. I don't remember any names. More

Huggins Honda made a stressful process very easy and smooth. We were immediately greeted by Steve Walker, whose laid back style and attentiveness made him perfect for our car buying experience. I ha smooth. We were immediately greeted by Steve Walker, whose laid back style and attentiveness made him perfect for our car buying experience. I had a trade with negative equity and was trying to stay within a budget while buying my new car. I really wanted an Accord but thought I might have to get a Civic just to keep within my means. We got everything worked out so I drove out in the exact car I wanted with not a lot of hassle or fuss. I had already been to a different Honda dealership in the area and walked out without buying anything because they were not willing to work with me AT ALL and were pushy and rude. I am definitely glad I decided to go to Huggins Honda instead. The whole process from start to finish was so pleasant. More

I have very pleasant experience with Huggins and with Myron. I got the minivan with the price that is very reasonable. If you did your research you know what I am talking about. I have a price agreed by Myron. I got the minivan with the price that is very reasonable. If you did your research you know what I am talking about. I have a price agreed by email and took the vehicle delivery with finance for 1.5 hours from the time we get out from our house. No pushing sales on accessories or extended warranty either. Way to go Huggins!. More

Definitely take what Huggins Honda tells you with a grain of salt. They apparently hold the customer in little regard and had no problem wasting an evening of my family's time. We are all *extremely* busy, of salt. They apparently hold the customer in little regard and had no problem wasting an evening of my family's time. We are all *extremely* busy, and finding time for one of us to be out of the house is often a real challenge. This is a copy of an email I sent to them. I, of course, received no reply. This speaks volumes about Huggins' lack of concern for the customer. A simple apology would have been all it would take to keep our business. "I am still in the market for a Fit Sport. I test drove one at another dealership, and liked it. Since this will be a family car, my wife asked to test drive a Fit Sport to see if she likes it too. I wish I could say I was happier with your dealership, but right now I am not. I called and spoke to Richard Barlow and specifically asked if a Fit Sport was on the lot and available to test drive. He said yes, there was one. I asked him to double-check. He even made sure it wasn't sold. Satisfied that there was one to test drive, my wife immediately drove from our home in Grapevine to test drive it. When she arrived at your dealership, she was informed that there was no Fit to test drive. She told me that the Fit you had was not yet certified to test drive. I don't mean to sound petty, but we both rearranged our schedules tonight so she could go and test drive a Fit at your dealership. I even canceled prearranged plans in order to stay with our toddler daughter. I realize the Fit is quite often sold the moment it hits the lot, but a bit of basic checking would have told you that there was no Fit available to test drive, and would have saved my wife a wasted trip. So, while we are still interested in the Fit, we now have a rather dim view of Huggins Honda. There are many places to buy a Honda, and we will look elsewhere to buy our Honda. Thank you" Happily, Freeman Honda came through where Huggins did not. We'll be buying from Freeman instead of Huggins, even though Freeman is much further from our house. More

Numerous routine service visits have been excellent. On one occasion I reported a rub through on my leather seat. Although the car was a month out of warranty. Huggins replaced the driver's seat back cove one occasion I reported a rub through on my leather seat. Although the car was a month out of warranty. Huggins replaced the driver's seat back cover on my S2000 free of costs to me. Outstanding service. Mike is friendly, helpful sales consultant. I regret not purchasing my most recent car from him- I sure will next time. Best Honda dealer in Metroplex. More

We bid with several dealers through email from our Honda <br>We bid with several dealers through email from our Honda Odyssey. Huggins was one of the dealers who responded promptly, and gave us the informat <br>We bid with several dealers through email from our Honda Odyssey. Huggins was one of the dealers who responded promptly, and gave us the information we requested by email. Many other dealers failed to respond to email, or insisted on talking by phone or through another method. Of those who worked with us, Huggins won the bid. We spent only a couple hours, including a test drive, at the dealership to buy our new van. They were very pleasant, the process went smoothly, and we have been VERY satisfied with our experience, and our new van. <br><br>We had a luggage rack and trailer hitch installed. They kept the van for a day to do that. We've had no problems with them. More