Norm Reeves Honda Superstore North Richland Hills

OMG. This is by far the worst honda dealership I have EVER been to. DO NOT GO TO THEM, they will break something else on your car while "supposedly" trying to fix the problem you told them about. I wen EVER been to. DO NOT GO TO THEM, they will break something else on your car while "supposedly" trying to fix the problem you told them about. I went in for simple oil change, my car is in mint condition and they tell me I need a new transmission!?!?!?? More

60,000 mile service was done in the shop but the next day i couldn't start my car. Casey and Eric came to my home, bringing a battery just in case. The cold weather had apparently ended the life of the origi i couldn't start my car. Casey and Eric came to my home, bringing a battery just in case. The cold weather had apparently ended the life of the original battery and they were able to replace it and i was able to get on to work. Thank you so much for your willingness to go the extra mile to help a customer. More

I've always been a Honda car owner and the reason for my visit was because I had recently been involved in an accident. I was an owner of a 2002 CR-V, with the good grace of GOD the car help to lesson my in visit was because I had recently been involved in an accident. I was an owner of a 2002 CR-V, with the good grace of GOD the car help to lesson my injuries and I was able to walk away with not a scratch on my body? My special CR-V was a total loss..I really miss that car..So I decided to buy another CR-V hoping it be fairly new with low miles? I wanted a maroon color just the same as my 2002 CR-V and I think I had confused the dealerships? Got to Huggins and found a similar model but in silver? which was my next choice of color..That's when Jackie Schmidt came out and approached me about the silver CR-V. The milage was low and it was 2 years old. I'm not one to make quick decisions but I knew what I wanted and I had already gotten approval from my lender so there should be no haggling and I had already disclosed it to her. Jackie went out of her way to answer all my questions and concerns and was very freindly and professional!! I've dealt with auto sales consultants that were very rude and demanding? Anyways the whole process was smooth. I was able to make a deal that got me to where I had bugget it for and for that I'm a very satisfied customer! I know that if I have any concerns about my new certified CR-V Jackie Schmidt will be there for me! My whole experience was pleasant! I would recommend Huggins Honda to anyone looking for their next vehicle, why? Professional friendly service!!! More

I have purchased two cars this year from Jackie Schmidt. The experience I have had, both times, is by far the best experiences I have had in all of my years of car buying. I have, and will continue, to reco The experience I have had, both times, is by far the best experiences I have had in all of my years of car buying. I have, and will continue, to recommend Jackie and Honda Huggins to friends and family.I will return in the near future to purchase other vehicles! More

Great experience! By far the easiest process I have experienced with buying a vehicle! Great service! Would recommend this dealer to anybody! Thank you VERY MUCH! I love my Truck!!! experienced with buying a vehicle! Great service! Would recommend this dealer to anybody! Thank you VERY MUCH! I love my Truck!!! More

I bought a new to me truck from Dr. Steve at Huggins used cars. The car buying experience was really straight forward unlike dealing with the folks at the Chevrolet dealership next door. I guess that’s wh cars. The car buying experience was really straight forward unlike dealing with the folks at the Chevrolet dealership next door. I guess that’s why Huggins got my business and the Chevrolet shop didn’t. If you need a new to you ride stop by and see Dr Steve. . More

I had a very good experience here. I found the car that I wanted online after mine had been totaled in an accident. Came in and asked to test drive the car, but made it clear I would not be buying anything t wanted online after mine had been totaled in an accident. Came in and asked to test drive the car, but made it clear I would not be buying anything that day, as my check from the insurance company had not come yet. Joe, my salesman was very respectful of the fact that I would not be making a purchase that day and I felt no pressure from him to buy. When I did decide to buy I had to haggle a little, but was able to get an overall price and monthly payment I am very happy with. The whole process took less than half an hour. When I had an issue with the check that the insurance company sent me for my totaled vehicle, Joe worked with me and worked it out where I could still take my new car home that day. Yvette in finance was also wonderful. I felt no pressure to buy anything extra. I told her exactly what I wanted, and she didn't try and sell me anything else, and worked with me to keep my payments where I needed them. Was very happy with my experience here. More

My husband and I were placed into a situation where we had to either invest a lot more money into an existing car or go ahead and buy a newer car. With no car payments for many years, it was a difficult d had to either invest a lot more money into an existing car or go ahead and buy a newer car. With no car payments for many years, it was a difficult decision to step into that "crazy" world of wheeling-an-dealing and dealing with the stereotypical nuance that many used-car sales representative are labeled with. I have to say that I was very nervous that we would get a rude/inattentive/assuming person! We had a VERY short period of time where we could look for cars, pressured with that only made our nerves more hectic. We did some quick researching on what we liked and started out the door to look. We had gone to another dealer before coming to Huggins, liking a car there but still unsure, we drove to Huggins after our daughter mentioned that they were having a end of month sale. When we arrived we were not bombarded by sales representatives, Jackie approached us slowly and calmly. Letting us breath and take in the place and what was available. I have been to places where as soon as I get out of my car I have someone up my a**, at which point I can not take a quick look at what is there. Jackie allowed us to look at what we were interested and not what she wanted us to buy. Jackie caught a couple indicators on where our taste was lying and steered us that way, going out of her way to make our shopping more pleasurable. Jackie was very knowledgeable on car functions and made sure to physically show us how to do a couple of things. When it came time to "finish" the deal, Jackie worked with us on getting a reasonable trade-in and worked to get the price down a little more because of a few minor scratches. I met Yvette Garza and was pleased how smoothly our paperwork went, she explained everything to us in a professional manner. I have to say that this has been the easiest purchase of a car for us! Thanks to Jackie! She went out of her way to accommodate us, she even bought us a bottle of touch-up paint! Now how sweet is that?! Thanks Huggins and Much Aloha to Jackie! More

I paid $480 of which $312 was for labor. I got an oil change and the regular vehicle inspection checklist. Not all of the items on the checklist were actually checked. My battery had to be replaced a w change and the regular vehicle inspection checklist. Not all of the items on the checklist were actually checked. My battery had to be replaced a week later, but they rated it as in the green. They were suppose to rotate my tires and they did not. I know this because my car was hit by another car the month before and I had just gotten it back from Mortiz Collison and they replaced the tire on the side that was hit. Mr. Williams said that Moritz did not do the job right and tried to get me to buy new tires. I said no and went back to Moritz, only to find out that I paid over $400 for work that was not done. They showed me the tires and they were in the same order Moritz showed me when they placed them before my visit to Huggins. On the inspection Huggins said I needed 4 tires, but I had just purchased new tires the month before, before my car was hit. The only tire that needed to be replaced because of the accident was replaced by Moritz. I will never go there again. When I asked the supervisor why it cost so much for labor he said it was because they service my car through the express lane where the labor cost more. Never again! More

I had a problem w/ my visor and needed an oil change and am new to the Dallas/Ft. Worth area. I looked at reviews and Huggins was the top rated dealer in the area. WIth that being said, they exceeded my e am new to the Dallas/Ft. Worth area. I looked at reviews and Huggins was the top rated dealer in the area. WIth that being said, they exceeded my expectations in every way! The staff (Mark and several others) were extremely friendly, and helped me fix my visor free of charge. Additionally, when changing the oil they pointed out that my wheel had a serious issue (large cut in it). Instead of charging me, they suggested I call the place where I got the tire from (Firestone) and have them fulfill their warranty. I am impressed that they didn't try and pressure me to buy a tire from them. As a result of this experience I will DEFINITELY be coming back for regular check-ups. I love these guys. More