Norm Reeves Honda Superstore North Richland Hills

Service department & attempting to buy a new car I was in the service dept. for the 2nd time this morning for them to fix what they screwed up the first time. Service man came into waiting room and h I was in the service dept. for the 2nd time this morning for them to fix what they screwed up the first time. Service man came into waiting room and hit upon a rather pretty young woman. He commenced telling her about "Joe T. Garcias" and what great margaritas they had. He then gave his phone number to her. This young lady was VERY uncomfortable and nervous. She asked me "if this was allowed" and I told her hopefully not and was very unprofessional. Secondly, I am interested in buying a new CRV and no one was interested in selling me one. One salesman started showing me a car then said he was busy and turned me over to another salesman who never came to see me. I'm hoping Huggins can pay for the new construction they are under but won't be able to with service such as this. Thirdly, I took my car in for a "recall" and while doing so they performed a "safety check" and wanted to charge me an astronomical fee for all they found wrong! I observed EVERY customer treated like this in the 5 1/2 hours I was in the waiting room. I WILL NEVER RETURN TO THIS DEALERSHIP AGAIN. More

Bad Experience - didn't buy They will lie to you when they call. They can customer representative (CSR) or call center guys to call you and talk about the price. Even after that They will lie to you when they call. They can customer representative (CSR) or call center guys to call you and talk about the price. Even after that when you reach there your Fleet Sales Manager won't agree on that. For my case CSR called me and I asked what colors do you have for my chosen trim of Accord and she told me that they have 4 colors (4 cars also). But when I reach there I was surprised that Fleet Sales Manager didn't get any notification about my appointment made with CSR. Even after that the Fleet Manager (the lady was Candy Grantham) was rude and not interested to make the deal. I purchased same Accrod same year same model same trim from other near by Dealer with less price than Huggins Honda offered. I went in the Dealership (from where I bought) at 7 pm and left at 12am and I think this is the reason Candy Grantham wasn't even interested to negotiation the price. Also after reaching there I was not greeted. Fleet manager told me that they have only 1 color/car/trim of 14' Accord. But my question is to Huggins Honda, that, why CSR told me that they have 4 cars/colors in same trim. Whenever I asked that I was told that you have 4 cars/colors in same trim, Candy Grantham was telling me that 'I am telling you that' we have only one. What is this.. are Huggins Honda's employees working individually.. aren't they corporate... isn't there any sync between/inside employees/firm.. This was my very dis-satisfactory and unpleasant visit of mine to this dealership. I know that Huggins Honda is not one man show/firm.. there are lot of Sales Manager (new/used section) and could be possible that you find good representative there for your time... But whom I visited her behavior gave me first & last impression about Huggins Honda. More

Ask for Oliver Rose in new car sales. Excellent experience. We bought a 2015 CRV EX on Tuesday. We enjoyed the vehicle and dealing with the professionals in sales, finance, and the shop so Excellent experience. We bought a 2015 CRV EX on Tuesday. We enjoyed the vehicle and dealing with the professionals in sales, finance, and the shop so much we purchased another 2015 CRV EX on Thursday. More

Huggins Honda is a GREAT place to do business!! I have done business with Huggins Honda several times now. I have always had a great experience with ALL of their employees!! They are a very friendly I have done business with Huggins Honda several times now. I have always had a great experience with ALL of their employees!! They are a very friendly group and everyone from the sales staff back to the service department are always nice and willing to help. It's kind of a mess due to road construction right now, but it's worth putting up with to know that you are doing business with good, honest people More

Absolutely worst experience ever Salesman lied. I tried calling for 3 weeks. Told my license plate was mailed. It wasn't. When I went in to have my car programmed. Since the POS sal Salesman lied. I tried calling for 3 weeks. Told my license plate was mailed. It wasn't. When I went in to have my car programmed. Since the POS salesman didn't do,,, computer needed an " upgrade". Really? Had the car 3 weeks! Promised a loaner when I went back THE NEXT DAY. And no one knew why we were there,,,, license plate was there,, but they had to find it because it was checked out. Now they have my car,,, they can't recreate the error. really? I thought it needed an update???? Liars!! Then they said my phone was not compatible!! The I5,, good thing I have the 4. Now what is the excuse for the phone not working. And the radio???? OMG. More

Jackie Schmidt I went to Huggins to look at their used car selection. Jackie led me to a perfect 2010 Honda Civic. It was exactly what I was looking for. She took ca I went to Huggins to look at their used car selection. Jackie led me to a perfect 2010 Honda Civic. It was exactly what I was looking for. She took care of me from the time I walked in to the time I left. I highly recommend not only the dealership but also, and especially, Ms. Schmidt. She will ask what you are looking for and make sure you find it. 10/10 More

They Lie to Get You In the Door I'm looking for a used car and I found one on their website that I liked. I didn't want to drive 45 minutes only to find out that they already sold th I'm looking for a used car and I found one on their website that I liked. I didn't want to drive 45 minutes only to find out that they already sold the car, so I called them and asked if the car was still available. They said YES! Come in and ask for Randy and he'll take care of you. I got a phone call from Randy literally 2 minutes before we showed up where he left a message where he said "...you might have some interest in a Jeep Patriot that we have..." I have the voicemail recording and this is a direct quote. So we walk in the door and ask for Randy. After making us sit for a few minutes for who knows why, he comes back and tells me that the Jeep sold last night. LAST NIGHT. Whoever I talked to on the phone either outright lied to me, or just didn't care enough to check. Then Randy called and left me a voicemail almost an hour later without any mention of the vehicle being sold. In fact, he specifically said "...a Jeep Patriot that we have..." Not had (past tense). Have (present tense). I know dealerships intentionally leave cars posted online after they've been sold because it lures people into the dealership where they might be able to sell them a different vehicle. But for me to call and ask about the availability of a specific car and be lied to is completely unacceptable. I wasted almost 2 hours of my day thanks to these people. Let's face it; if you can't trust a car dealership with something as simple as which cars they have for sale, how can you trust them on anything else? I didn't rate them on Quality of Work or Price because I never got that far. After I realized the very first communication I had with them was dishonest, I walked right out and left. More

Great service with a honest sales approach.Over all huggins honda and ms. Jackie were very helping with our first car buying experience. Thank you ms. Jackie huggins honda and ms. Jackie were very helping with our first car buying experience. Thank you ms. Jackie More

I always have a great experience when visiting this dealership. From the service area to the sales staff, everyone is top notch. One guy in particular knows what customer service is all about. Stephen dealership. From the service area to the sales staff, everyone is top notch. One guy in particular knows what customer service is all about. Stephen Bennet is fantastic to work with! I'm a busy mom and cant find time to make it to the dealership sometimes. Stephen helps me out by picking up my car and dropping it off the same day on numerous occasions. We are on our second Honda pilot and we will be buying our third from HUGGINS! I really appreciate his customer service! When he makes a promise, he delivers! Thank you! Melinda Sumner More

Huggins Honda are professionals at false advertising. They stand by absolutely nothing they advertise. They post cars for sale on their website at a certain price. You go there to look at them only to They stand by absolutely nothing they advertise. They post cars for sale on their website at a certain price. You go there to look at them only to find out the price on the internet was only to "get people in the door". They actually say this to you out loud and proud! Those prices are false and waaaaayyyy below what they are actually willing to negotiate with. They also send out ads via email and regular mail advertising they will buy your car trade in at top dollar - specifically saying they go $2k above any auto trader quote. They actually go $2k BELOW auto trader quote. I honestly can't believe they are legally able to get away with so much consumer deceit and misleading advertising. It should be a crime. The sales people blatantly lie to your face and are completely untrustworthy and proud of it. Sad. More