Norm Reeves Honda Superstore North Richland Hills

Great experience! My family just had the best car buying experience at Huggins Honda. I provided Huggins our car parameters at 11:00 am today and my family arrived at H My family just had the best car buying experience at Huggins Honda. I provided Huggins our car parameters at 11:00 am today and my family arrived at Huggins to test drive at 4:30 today and by 5:30 they were on their way home with a new car. It was a great deal and a great experience!!! That is how it is supposed to work! More

Condescending Actually have had two very poor experiences but the second was the worst experience ever in a dealership and I have bought several cars. We went to l Actually have had two very poor experiences but the second was the worst experience ever in a dealership and I have bought several cars. We went to look at the 2018 Odyssey -- salesperson then told us they had blow out deals on the 2017 and indicated a price -- we said if that were the case then we were buyers. He then asked about a trade and I said no trade and he paused -- think the game was to lowball the trade - my antenna was up. He then asked about financing and I said none. He came back 10 minutes later and the offer was for $7k more than we were discussing. I said try again and then I left to look at other cars while my wife waited and this is when it got really bad. The manager came over and tried to tell my wife it was a good deal. When she did not budge -- he said why do you have enough in your account -- I could invest it for you and make you much more -- all in a very condescending tone -- he knows nothing of my finances and had no business saying this. Then after a few minutes of getting no where -- he said, well if that is all you have then why don't you look at the Accord -- so we go from being stupid about our funds to not having enough??? and minivan to an Accord -- horrible, horrible experience -- the sales person was actually embarrassed. When they called to do a review and I told them what happened they said someone from the dealership would call -- never happened. No idea why this dealership has a good score as I would never go there again. More

Not your typical car buying experience- but in a good way Gus Rodriguez helped me out when my situation seemed hopeless. He was a man of his word and I got exactly what I wanted, which was the price of new ve Gus Rodriguez helped me out when my situation seemed hopeless. He was a man of his word and I got exactly what I wanted, which was the price of new vehicle, asking price for my trade in and interest rate. He was honest and sincere. From the very beginning I felt comfortable. I am so appreciative to him and his team for their service. I will recommend everyone I know to Gus at Huggins. More

Great service initially We bought a CR-V from Huggins Honda last year. There was a faint aroma of cigarette smoke but the dealership GUARANTEED us that no one had smoked in t We bought a CR-V from Huggins Honda last year. There was a faint aroma of cigarette smoke but the dealership GUARANTEED us that no one had smoked in the car previously. With two young kiddos riding around in it, cigarette smoke is a non negotiable. After about a month of driving, we even more noticed the smell of smoke. When we turned the AC on high, dust and debris came out of the vents. We called Huggins and they did a NuvinAir treatment on it for free!! Great, right? The car smelled great and they assured me (as well as the NuvinAir rep) that all the air filters had been changed as well. Fast forward a few months...the smell of smoke has returned and there are stains on the cloth seats from whatever treatment the NuvinAir did on it. I took it in for its routine oil maintenance this week and the technician recommended that I change the air filters. When I assured him that my dealership had changed them, he pulled them out of the car and in between the filter parts you could see ash!!! Neither my husband or I smoke. So Huggins lied to us twice. Yes...it was smoked in previously for that much ash to build up. No...the air filters were not changed with the NuvinAir treatment. Probably not even looked at. We will not be returning to Huggins Honda unless something can be done about our stained/stinky seats and some sort of apology for lying to us. More

Great experience buying our used Ford F150 This is our 3rd used vehicle purchased through Huggins. Their prices are always less than blue book value and they always do their best to get us the This is our 3rd used vehicle purchased through Huggins. Their prices are always less than blue book value and they always do their best to get us the best rates. Gus is always a pleasure to work with. He always has our best interest at heart and makes us feel like family. It does seem like the finance process takes a while, always waiting for what feels like forever, but I still give them 5 stars. More

Great experience buying a used Acura TLX with this team Gus Rodriguez and Jorge Garcia were really kind and made my whole car buying experience go smoothly! They worked really good with me with scheduling Gus Rodriguez and Jorge Garcia were really kind and made my whole car buying experience go smoothly! They worked really good with me with scheduling a time to come out as well as on pricing. They weren't pushy and they really seemed to care about me as a person, and didn't treat me as just another customer. Even after I purchased the car, Gus located the former car owner to track down a second key fob for my vehicle so that I wouldn't have to purchase another key fob later down the line. I wished Huggins had a car dealership in/near Mesquite which is where I live. All I can say is if you have the chance to visit Huggins Honda, and you are able to have Gus or Jorge as your salesman, you will not regret it! I will refer all of my friends/family to this dealership who are looking for cars. Thanks once again to the entire staff at Huggins Honda, you guys rock! More

Easy and comfortable I went in on my lunch break to test drive the car. I came back after work and an hour later I was driving away with my new car. Gustavo was my deale I went in on my lunch break to test drive the car. I came back after work and an hour later I was driving away with my new car. Gustavo was my dealer and he made everything very easy and comfortable. Thanks Gustavo! More

WoW! You knocked our socks off! The dreaded experience of buying a car and the "Wizard of Oz" syndrome with the back and forth negotiating...well it wasn't at Huggins. We worked wit The dreaded experience of buying a car and the "Wizard of Oz" syndrome with the back and forth negotiating...well it wasn't at Huggins. We worked with an internet sales representative Manny Davila. He was great, so polite, helpful and a real treasure for Huggins. He made the entire experience delightful and yes, fun! We also met Mark in Finance who was very personable and also took the angst out of the final purchase step. Overall, I cannot say enough about the Huggins team and how helpful, courteous and respectful they all were. I will definitely refer others and return in the future for my car needs. More

Rude seller Sontas A guy name called Santos sold me damage car which he never mentioned me. Later I went to Dealer for exchange the vechild he refused and talk with rude A guy name called Santos sold me damage car which he never mentioned me. Later I went to Dealer for exchange the vechild he refused and talk with rude language. This is disgusting how they hired people like him?. More

AMAZING!!! I have not so good credit and very little money to put down but needed a car. Yvette at Huggins is a miracle worker! Besides that she is supper awesom I have not so good credit and very little money to put down but needed a car. Yvette at Huggins is a miracle worker! Besides that she is supper awesome sweet she worked her butt off to get me the most amazing deal imaginable! She was able to get me into a beautiful very slightly used Camry that had everything on my wish list plus more! Yvette is wonder and I will refer everyone I know to her! More