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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
2,252 Reviews

2,252 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 19, 2023

No one called me to tell me my car was ready. Waited like 20 minutes for my car no one brought it to me. Saw my car & walked up to it and got in. No one verified that it was car. More

by dno315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the tire pressure check. Your feedback is valuable, and we'll review our procedures to ensure we meet the standard expectations of our customers in the future. Thank you for bringing this to our attention, and we appreciate your input.

September 19, 2023

Very good customer service, excellent customer satisfaction I will highly wil recommend to family members More

by jogala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie cana les
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear about your excellent customer satisfaction. Your recommendations to family members mean a lot to us. If they ever need our services, we'll be here to provide the same level of great customer service. Safe driving!

September 19, 2023

Awesome customer service! Trevor is the best advisor. Will come back again and ask for Trevor. More

by Belinda A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback about your positive customer service experience with Trevor! We look forward to serving you again in the future, and you're always welcome to ask for Trevor. Safe travels!

September 19, 2023

Checking tire pressure should be a standard. It was marked customer do not want it. More

by quinnlins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any inconvenience regarding the tire pressure check. Your feedback is valuable, and we'll review our procedures to ensure we meet the standard expectations of our customers in the future. Thank you for bringing this to our attention, and we appreciate your input.

September 19, 2023

The service staff was knowledgeable and friendly anthony took the time to explain the process and the problem thank you More

by 329530758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony ortiz
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with our knowledgeable and friendly service staff, particularly Anthony. We're glad to hear that he took the time to explain the process and the problem. If you have any more questions or need assistance in the future, please don't hesitate to reach out.

September 19, 2023

The workers were fast and considerate. They worked on my car in a timely manner. More

by chendo131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gomez
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our workers provided fast and considerate service, completing the work on your car in a timely manner. Your satisfaction is important to us, and we're here for any future needs you may have. Safe driving!

September 19, 2023

Was very happy over all thank you! For all grate Job! On taking care customer. More

by Alex, N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Mendoza
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you were very happy with our service! Thank you for your kind words, and we're here to take care of our customers. If you ever need anything else, don't hesitate to reach out. Safe travels!

September 19, 2023

The best and most trustful dealership. Their customer service is the best and most friendly. More

by jenniferamador0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH VARGAS
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're honored to be considered the best and most trustful dealership. Our commitment to excellent customer service is unwavering, and we're always here to assist you.

September 19, 2023

The oil change was very fast I definitely like this place for service is great More

by Jesus Gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service attendant
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Sep 21, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you had a fast oil change experience and that you like our service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need more service in the future, don't hesitate to visit us again. Safe travels!

September 17, 2023

I have always received excellent service from Honda of Cerritos, and professional service. Thank you. More

by Hfredrick
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
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Sep 19, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your continued trust in Honda of Cerritos for your automotive needs. Providing professional and excellent service is our priority, and we're pleased to hear that you've consistently experienced it. If you ever have any questions or require further assistance, please don't hesitate to reach out. Thank you for your loyal support, and safe driving!

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