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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
View Awards

10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

August 24, 2024

Great service but hard to look valet service. They pick up and deliver car timely More

by N.Greene1943
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We're happy to hear you had such a positive experience with our service experts. Please reach out if there's anything else we can do for you.

August 24, 2024

Professional, courteous, punctual, too crowded, informative, friendly, I know I haven’t reached the fifteenth word minimum but Mariela has always been excellent! More

by Vpmicu
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Kyle Predmore
Report | Print
Aug 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thanks for the 5-star rating! We're thrilled that Mariela provided a great experience. We look forward to serving you again in the future!

August 24, 2024

Kyle was awesome he greeted me warmly and took good care of my car! I came here instead of where I bought my car because you guys have been so welcoming! Thanks! More

by Pammko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Aug 26, 2024 -

Norm Reeves Genesis of Cerritos responded

We’re so grateful for your positive feedback and kind words for Kyle! We’re always here to help, so don’t hesitate to stop by or contact us anytime.

August 24, 2024

Great service. Will use you again. I am very happy with my Genesis GV60. Thanks More

by haross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the stellar review! We’re glad we could make your visit a great one. Enjoy your GV60!

August 23, 2024

Fast and excellent service. Kyle was very knowledgeable and helpful. Will be coming back here again! More

by jasonchauhan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Report | Print
Aug 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the stellar review and kind words for Kyle! We're thrilled you enjoyed your experience, and we'd love to welcome you back soon.

August 23, 2024

Maricela has helped me several times and she is always friendly, helpful, and very professional More

by ssullivan40080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the amazing feedback! We’re so glad you’re satisfied with your experience with Mariela. We’re here for you whenever you need us.

August 23, 2024

Very efficient service and helpful people. I was in a rush when I picked up the car and they had it ready and washed More

by Eric frankenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 26, 2024 -

Norm Reeves Genesis of Cerritos responded

We truly appreciate your 5-star review! It's great to know we met your expectations. We hope to see you again soon!

August 22, 2024

The dealership as a whole lack the courtesy of following through. They NEVER answer the phones, nor do they EVER return calls. Customer service is Very poorly ran. More

by Dr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Kyle Predmore
Report | Print
Aug 22, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience. We want you to be 100% satisfied with your visit and we are sorry to hear that's not the case. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

August 22, 2024

The service team is fantastic, especially Mariela! She always takes fantastic care of me. Communication is excellent and she is super helpful with any questions I have. More

by rachel52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star review is greatly appreciated! It's always great to hear about team members like Mariela who go above and beyond to make a great customer experience. We're here to assist you anytime, so feel free to stop by or give us a call.

August 22, 2024

Excellent service and the deliver my car very clean and it was on the time that they promised More

by ramon.chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Trujillo, Kyle Predmore
Report | Print
Aug 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thanks for the wonderful review! We're glad you had a positive experience, and we can't wait to see you again.

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