Back

Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
563 Reviews

10907 E 183rd St.

Cerritos, CA

90703

Directions

By Type

Showing 563 reviews

August 30, 2024

Excellent customer service and support. Friendly and professional staff. Go the extra mile to get it right More

by landlind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate your kind review! Don't hesitate to reach out if we can assist you with anything else.

August 30, 2024

Had the best car experience ever everybody was there was professional no pressure Will definitely go back My wife is looking for a brand new g90 More

by jimiscotto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Ramos, Isaac Martinez
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your support and the 5-star rating! We're looking forward to seeing you and your wife again soon for your next G90!

August 30, 2024

Recommended best car that fits my preference and super helpful throughout the deal, pretty satisfied More

by gloriarts.k
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin leon
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

We're so happy to hear you had a great experience! Please let us know if there's anything more we can do for you.

August 29, 2024

Excellent service by all the staff and very knowledgeable about the product. Very very satisfied More

by debra.kolosky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Ernesto Ramos
Aug 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star review made our day! We're always here to help, so don’t hesitate to get in touch or visit us again.

August 29, 2024

Great customer service, fast and efficient service. Would recommend friends and family to get their service there More

by Lazomorris7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Aug 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words and 5-star rating! We’re always here if you need anything—just give us a call or drop by!

August 29, 2024

Concierge is not always available or cars not available when needed. Very frustrating at times. More

by Mary95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens, Mariela Valdez, Vito Beato
Aug 30, 2024 -

Norm Reeves Genesis of Cerritos responded

Hi, Mary. We understand your frustrations and would like to discuss it further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

August 27, 2024

Norm Reese Genesis dealership was amazing. Kyle kept me informed on my car status. First class service More

by C_frickel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Aug 28, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your glowing review! We're delighted you enjoyed your visit, and we hope to assist you again soon.

August 27, 2024

Everything was great. The only comment is the lack of available loner cars. 1 month to get a loner is too long to wait. More

by M.Bishop0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Aug 28, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your feedback! We're happy to help and look forward to seeing you again soon.

August 27, 2024

Small area at the dealership for the Genesis line. Disappointing that loaner vehicles are not available unless you schedule nearly a month in advance. More

by Jdscfm1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Aug 28, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your feedback with us. We're always here for you, and we look forward to providing more excellent service in the future!

August 26, 2024

Appointment went to plan and included everything discussed. Kyle Predmore gave 5 star service and beyond. Dealership is lucky to have an employee like him ! More

by Gcforillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Aug 27, 2024 -

Norm Reeves Genesis of Cerritos responded

We truly appreciate the 5-star review! Our team is here whenever you need us. Don't hesitate to come by or give us a call.

...
8
...