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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
563 Reviews

10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

September 03, 2024

The service we received at Norm Reeves Genesis was great. The team was responsive and professional. Julian was helpful throughout the process. More

by jsyharath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Julian Murillo
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate your kind words and 5-star rating! If you ever need anything else, don't hesitate to reach out or visit us again.

September 03, 2024

Perla was patient understanding, very knowledgeable about the Genesis models we were interested in, and very helpful. She gave us a chance to test drive the car we were interested in. I didn’t agree to the b More

by amandadejesus3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Trevor Arnold
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your great review, Amanda! We're glad that Perla helped you find a great vehicle during your visit. If there is anything else you need, let us know!

September 03, 2024

Good service and very kind and fast. So I was satisfied with your service. Thanks More

by sungjin.jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 04, 2024 -

Norm Reeves Genesis of Cerritos responded

We’re so grateful for your 5-star review! Please let us know if we can assist you with anything else.

September 01, 2024

Wait time was way too long for just check up and for servicing. It took almost three hours for something they said would take 15 minutes. More

by Mi hye lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Predmore
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

September 01, 2024

Excellent and responsive communication and friendly service. Leasing the Genesis has (so far) been great! More

by larry@kohorn.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Perla Avila
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your wonderful feedback! We're excited to assist you again in the future.

September 01, 2024

Mariela always but always provides the best service to make customers feel confortable and the the entire service department is great More

by jreyno1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Vito Beato
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your 5-star rating! We're thrilled you had a great experience with us. Feel free to stop by anytime—our team is always here to help!

August 31, 2024

The Services Department staffing deserves a raise now, not next year, now, outstanding guests service. More

by Luis Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone., Justin Lingao, Mariela Valdez, Luis Trujillo, Isaac Diaz, Ubaldo Salazar, Adrian Perez, Vincent Camandang, Kyle Predmore
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive review! We're here to help anytime you need us.

August 31, 2024

Mariana did a great job. She was patient, knowledgeable, and easy to work with. She worked hard at getting me exactly what I wanted and couldn’t ask for more! More

by ricardoizq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

We're grateful for your 5-star review are shout-out for Mariana! Our doors are always open for you.

August 30, 2024

Mr Kyle has lot knowledge on my genesis I can trust him leave my car to service More

by Peter chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

We're delighted to receive your 5-star rating! Feel free to drop by or call us anytime.

August 30, 2024

Kyle did a great job with my warranty issue and took care of all issues More

by Spinadog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Sep 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the great feedback! We're always here if you need anything in the future.

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