Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Norm Reeves Genesis of Cerritos
Cerritos, CA
568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 568 reviews
November 25, 2023
This dealership is definitely profession and well organized to greet customers from my perspective! Thank you for being kind and profession! organized to greet customers from my perspective! Thank you for being kind and profession! More
by jsickin93
Verified CustomerEmployees Worked With
, Daniel Dean, Mariela Valdez, Ali Moshtari, Daniel Woo
November 22, 2023
Best Genesis dealership ever! Great service and follow up!!! They always exceed my my expectations! Great service and follow up!!! They always exceed my my expectations! More
by lauracarrow7
Employees Worked With
Bill Stephens, Justin Lingao, Mariela Valdez, Ali Moshtari, Clay Van Hook, Vito Beato, Benjy Brown, Isaac Diaz
November 22, 2023
Excellent Very kind. Thanks for excellent present such as backpack and cup etc. Only necessary for customer parking lot. Thanks for excellent present such as backpack and cup etc. Only necessary for customer parking lot. More
by choijaeyoung9
Employees Worked With
Vito Beato, Vito Beato
November 22, 2023
Great service, beautiful dealership, and everyone is knowledgeable about the products and super nice. Service was great. knowledgeable about the products and super nice. Service was great. More
by kcuriel996
Employees Worked With
Bill Stephens, Benjy Brown, Madison Huttlinger, Aidan Nuno
November 21, 2023
Aiden was a fine salesperson. Unfortunately your detail department dropped the ball prior to delivery. Car was delivered with window glass smeared, interior dusty, finger prints Unfortunately your detail department dropped the ball prior to delivery. Car was delivered with window glass smeared, interior dusty, finger prints on the screen and ALL of the exterior chrome trim and door handles have the appearance of oxidation. Let’s hope it gets fixed! More
by mbpepper
Employees Worked With
Kyler-service, Aidan Nuno
November 20, 2023
The staff acknowledged me quickly and were helpful and polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be fini polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be finished and ready to pick up. More
by catonyawilson
Employees Worked With
Kyle Predmore
November 20, 2023
Great service. The salesman was very knowledgeable about the Genesis models talking to him helped me make my decision on that particular model, because I came with The salesman was very knowledgeable about the Genesis models talking to him helped me make my decision on that particular model, because I came with something else in mine. The young man that introduced me to all the functions in my car did a Fantastic job showing me how to operate Everything. And to sum up Everything you finance guy was Great. My experience at Norm Reeves was the Best.. More
by enufstf
Employees Worked With
Benjy Brown, Isaac Martinez, Nate Valenzuela
November 19, 2023
good very good repair was very long because of circumstances out of their hands, but the made the process as painless as can be circumstances out of their hands, but the made the process as painless as can be More
by michael.hwang95
Employees Worked With
Mariela Valdez, Mariela Valdez
November 19, 2023
Very poor communication. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. More
by Comm0
Employees Worked With
Mariela Valdez, Mariela Valdez
