Norm Reeves Genesis of Cerritos

Aiden was a fine salesperson. Unfortunately your detail department dropped the ball prior to delivery. Car was delivered with window glass smeared, interior dusty, finger prints Unfortunately your detail department dropped the ball prior to delivery. Car was delivered with window glass smeared, interior dusty, finger prints on the screen and ALL of the exterior chrome trim and door handles have the appearance of oxidation. Let’s hope it gets fixed! More

Great service. The salesman was very knowledgeable about the Genesis models talking to him helped me make my decision on that particular model, because I came with The salesman was very knowledgeable about the Genesis models talking to him helped me make my decision on that particular model, because I came with something else in mine. The young man that introduced me to all the functions in my car did a Fantastic job showing me how to operate Everything. And to sum up Everything you finance guy was Great. My experience at Norm Reeves was the Best.. More

The staff acknowledged me quickly and were helpful and polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be fini polite. The customer lounge was clean and comfortable. Additionally, my vehicle was ready within three time-frame that the Kyle said it would be finished and ready to pick up. More

The financing was not explained to my satisfaction. Julian did go over the features of the car thoroughly Julian did go over the features of the car thoroughly More

Very poor communication. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. Impossible to directly contact personnel and status not updated as promised. Vehicle damaged during 'repair'. Not all tasks completed as stated. More

good very good repair was very long because of circumstances out of their hands, but the made the process as painless as can be circumstances out of their hands, but the made the process as painless as can be More

The staff at Norm Reeves Genesis of Cerritos is always so nice and helpful. Everything is always completed in a timely fashion. nice and helpful. Everything is always completed in a timely fashion. More

Perla was a joy to work with. Pedro could’ve been a bit more transparent about pricing. The sales manager was very knowledgeable about all the car’s details. Thank you!! Pedro could’ve been a bit more transparent about pricing. The sales manager was very knowledgeable about all the car’s details. Thank you!! More

Combined with Hyundai and when you have an elevated car the service should match the car. No introduction. No acknowledgment of appointment. No acknowledgment of prior service or patronage. the service should match the car. No introduction. No acknowledgment of appointment. No acknowledgment of prior service or patronage. More

Great service representative explaining what service would be provided. All work done timely and vehicle was received washed and interior clean. would be provided. All work done timely and vehicle was received washed and interior clean. More