Norm Reeves Genesis of Cerritos

this was the fourth time bringing my genesis in for a "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on . it was for the same actuator that was replaces before! i had to leave my car overnight and was not able to get a loaner veh! this is UNACCEPTABLE! to inconvenience the customer like this is beyond imaginable! ive never heard of a dealership not having a loaner veh! or at least offer a rental? something! no apology no explanation! nothing! the attitude was like " ohh well, thats how it goes"! Ummmmm NO'! I have never owned a vehicle that experienced this many issues in less than three years ! i only have 13700 miles! im afraid of what is waiting for me nexr with this crap car! and most importantly, I do not ever want to deal with the service department again !!! within the next two weeks I will be selling my Genesis and never returning ever!!!!!! More

For the first time ever, my visit to a dealership was pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto! pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto! More

There no follow up with this dealership also any work being done takes over 30 days. being done takes over 30 days. More

Kyle was very polite and attentive. He listened to all my concerns and addressed them He listened to all my concerns and addressed them More

Great service and excellent treatment. Love the painless transaction. Save me a lot of time. Love the painless transaction. Save me a lot of time. More

Great customer service kept in touch the whole time. would recommend people to come here would recommend people to come here More

**"I greatly appreciate the outstanding service and attention you provided. Your exceptional support made a big difference."** attention you provided. Your exceptional support made a big difference."** More

I enjoyed your willingness to make a deal to sell the car I wanted and the salesman helped in getting this done. Your dealership was a very pleasant company to bargain with for the price I wanted to pay and I wanted and the salesman helped in getting this done. Your dealership was a very pleasant company to bargain with for the price I wanted to pay and all your employees looked professional. I would come back to buy my future car from your company. I would also recommend your company to all my family and friends. Thank you. More

Julian Murillo made the process fast and easy. He was incredibly helpful guiding me each step with clear communication He was incredibly helpful guiding me each step with clear communication More

Great costumer service was very helpful and knowledgeable about my car he overview all I need thank you. about my car he overview all I need thank you. More