Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
View Awards

10907 E 183rd St.

Cerritos, CA

90703

Directions

By Type

Showing 563 reviews

December 19, 2023

Mariela was great. She was prompt, very courteous and knowledgeable, explained the whole process and had my rental ready for me. She texted me as soon as the work was c More

by mohanganapathy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Mariela. We appreciate your business and look forward to serving you again in the future. Safe travels!

December 17, 2023

5 Well my experience was very pleasant they did an excellent job everything went as I expected More

by ramonchavez12
Recommend Dealer
Yes
Employees Worked With
Julian Murillo, Julian Murillo
Report | Print
Jul 11, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive feedback with us! We're glad to hear that you had a pleasant experience and that everything met your expectations. We appreciate your kind words and hope to see you again in the future!

December 17, 2023

Amazing customer service Above and beyond to help with my car service needs Great person More

by xbenjaminchu
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We appreciate your trust in our services and look forward to serving you again in the future. Safe travels!

December 16, 2023

Professional, patient, and helpful! She was very professional, patient, knowledgeable, and helpful throughout the process More

by ashleycdixon
Recommend Dealer
Yes
Employees Worked With
Mariana
Report | Print
Dec 16, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. If you ever need assistance in the future, don't hesitate to reach out. Safe travels in your new car!

December 16, 2023

They were excellent. Addressed all of my concerns specifically (though one wasn't fixable, I'm hoping Genesis can produce a software update to rectify). More

by awilcox0
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Report | Print
Dec 16, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback! We're delighted to hear that our team addressed your concerns, and we'll certainly keep an eye out for any updates from Genesis. Safe travels in your new car!

December 16, 2023

Efficient It was nice to have a loaner so I could do things while my car was being worked on. And I was glad they were able to finish the same day. I was able to come after hours to pick up my car. More

by alabausasjr
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're delighted to hear that our loaner service and efficient same-day completion met your expectations. We appreciate your business and look forward to serving you again in the future.

December 16, 2023

Excellent service On time Nice waiting area Routine maintenance and car wash done in less than 2 hours More

by Kwjacksonmd
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Report | Print
Dec 20, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our service. We strive to provide efficient and top-notch service to our valued customers. We appreciate your trust in us!

December 15, 2023

I received professional help I received professional help, Genesis has very nice and rewarding staff members More

by Lendog858
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 16, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're delighted to hear about your positive experience with our professional and rewarding staff at Genesis. Safe travels in your new car!

December 15, 2023

Great Great service. Good communication. Really took the time to address my questions and fix the car. More

by jaec5696
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Dec 16, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our service team. If you have any more questions or need assistance in the future, feel free to reach out. Safe travels!

December 14, 2023

Best customer service hands down Best service, super nice advisor, very satisfied with the team More

by tbt0216
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Report | Print
Dec 16, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had the best customer service experience with our team. Your satisfaction is our priority, and we appreciate your positive feedback. Safe travels in your new car!

1
...
43
44
45
...
57