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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
568 Reviews

11011 South Street

Cerritos, CA

90703

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Showing 568 reviews

September 19, 2024

Kyle Predmore was exceptionally good with his advice about my vehicle. Kyle delivered my car back to me in a timely manner. More

by Normanandnorman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Sep 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the 5-star review! We're thrilled you had a great experience and look forward to seeing you again soon. Don't hesitate to reach out if you need anything!

September 18, 2024

Terrific reception from Mariela and very knowledgeable. Felt very well taken care of. A little far from me but worth the effort. More

by Traveldennis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 19, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star feedback means a lot to us! We're here whenever you're ready for your next visit.

September 18, 2024

Service was done on time and correctly Loaner car was ready, and I returned ot same day More

by Blancoedward324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Murillo
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Your 5-star review means a lot to us! We look forward to helping you with your future car needs.

September 17, 2024

Excellent service and friendly demeanor. Delivered car on time. Efficient when checking in. Great communication. More

by rodsinclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

We're so glad you had a 5-star experience with us! Please visit us again if there's anything else we can do.

September 17, 2024

Service was good disapointed they did not provide a loaner which they promise when i lease my car More

by danielkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear about your disappointment and would like to discuss your experience further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

September 17, 2024

Mary was very infomarive and knownlegablw. Nightly recommend her to anyone. The only problem I had was the loner. More

by Leembv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic review! It was a pleasure serving you, and we hope to see you again soon.

September 17, 2024

1..sales team reallly know how to make buyer feel comfortable and feel they’re there to make understanding of all the worries of buying a car. More

by hattieson1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali( finance department), Perla Avila, Lisa Lopez
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

We're grateful for your 5-star feedback! Don’t hesitate to stop by or reach out if you need anything in the future.

September 17, 2024

The service valet service saves me so much time and effort. I love it and plan on using it again. More

by Kim.Pavloff
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your glowing review! We're always happy to assist, and we'd love to welcome you back soon.

September 14, 2024

Kyle was great! I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service. More

by Eromlige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the wonderful review! We’re here for you anytime, so feel free to drop by again.

September 14, 2024

Vito provided excellent customer service and offered good deal. clear communication and timely follow up. More

by Kady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Mariana Lopez
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

We’re grateful for your positive feedback! Please don’t hesitate to visit us again for any of your automotive needs.

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