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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
563 Reviews

10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

January 14, 2024

5 Very helpfull with kindness and quick service Very helpfull with kindness and quick service and I will be go back for their service More

by Haneul159258
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the positive feedback! We're delighted to hear about your positive experience with our team. We look forward to welcoming you back for future services.

January 14, 2024

Kyle was able to fairly quickly figure out the 'check engine' light was due to a faulty fuel injector. He assured me that the vehicle was drivable and would notify me with service scheduling when the fue More

by holyforest25
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore - Service Consultant
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with Kyle! We're delighted to hear he efficiently addressed the 'check engine' light issue and provided reassurance about the drivability of your vehicle. We'll keep you informed on the service scheduling once the fuel injector is available.

January 14, 2024

Fair Price, cooperative and non pushy! Fair Price, cooperative and non pushy, helping to find the best deal More

by Zand2000
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez Hernandez
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our team fair, cooperative, and not pushy. We appreciate your business and look forward to serving you in the future!

January 14, 2024

I would've gave it a 5 but it was a 4 cuz of Uber service. There has been delay causing long wait. More

by Chris4jane
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your feedback with us! We apologize for any inconvenience caused by the delay in our Uber service. We appreciate your understanding and hope to provide you with a seamless experience in the future.

January 14, 2024

Nice&kind People's nice and kindness Reservation was easier and more convenient . Service was faster than what I expected. More

by haena53
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that your reservation experience was smooth, and we appreciate your positive feedback on our efficient service. We look forward to serving you again in the future. Safe travels!

January 13, 2024

Kyle is very responsive and truly strives to make your experience a good one. And he excels and exceeds every time. More

by kguerrero
Recommend Dealer
Yes
Employees Worked With
kyle
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Kyle. We appreciate your trust in our dealership and look forward to serving you again in the future.

January 13, 2024

You guys are awesome! You got me in and out as promised, I didn't have to wait too long. More

by maxvolkman
Recommend Dealer
Yes
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic feedback! We're thrilled to hear that we could provide you with a fast and efficient experience. We appreciate your business and look forward to serving you again in the future.

January 13, 2024

I called them twice to make sure they have all the parts for my recall service. But they still didn't have it More

by soonsolhong
Recommend Dealer
No
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for the delay in parts and we understand your frustration. We are actively working to get the parts in and we appreciate your patience. If you would like to discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 13, 2024

Very professional and straight forward. I appreciated the straight forward responses from Dean and ease of doing business with him. More

by Dean sandri
Recommend Dealer
Yes
Employees Worked With
Dean Leduc, Dean Leduc
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're delighted to hear that your experience with Dean was professional and straightforward. We appreciate your business and look forward to serving you again in the future. Safe travels!

January 13, 2024

Quality buying experience. Mariana was professional and had a solid understanding of the car. She spent time answering all questions and making sure we understood the car's fea More

by mlbncsbca
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez
Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that Mariana provided you with a professional and informative buying experience. We appreciate your trust in our dealership. Safe travels in your new car!

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