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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

January 15, 2024

Good service. Parts delay could be better communicated. Eric was very nice and acommodating in person. More

by kalebsbk
Recommend Dealer
Yes
Employees Worked With
Eric?
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience with us! We're thrilled to hear that you appreciated our good service and found Eric to be accommodating. We apologize for any inconvenience caused by the parts delay and will strive to improve communication in the future. We value your feedback!

January 15, 2024

Very good No I'm not going to say anything else I'm never taking your survey again More

by debbieha
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Debbie, thank you for your positive review and 5-star rating!

January 15, 2024

The dealership makes sure to take care of all the needs for the service I requested. Kyle went above and beyond to make sure my car was in tip top shape, worked with my schedule and went above and beyond w More

by davoy2018
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Kyle and our service team. We strive to exceed expectations and appreciate your trust in us. Safe travels in your well-maintained car!

January 14, 2024

Good customer service . They service team helped me understand the warranty coverages . Also made it convenient by setting up the loaner for me. More

by randell_beltran
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with our service team! We're delighted to hear that our staff could assist you in understanding the warranty coverages and make your experience more convenient with a loaner. We appreciate your trust in our dealership!

January 14, 2024

Kyle is knowledgeable, respectful, helpful, professional and an asset to the Genesis brand Great experience More

by Jayemi
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're delighted to hear that Kyle provided you with a great experience. Our team takes pride in delivering excellent service, and we appreciate your trust in us. Drive safely, and we look forward to serving you again in the future.

January 14, 2024

They did a great job and they they help me You guys did a great job, the manager and the service Mary More

by rickkordich
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that our team, including the manager and Mary in service, provided you with excellent assistance. We appreciate your feedback and look forward to serving you again in the future. Safe travels!

January 14, 2024

Puntual, Kind The service is excellent and puctual And kind Waiting room is clean and coffee is good More

by Jayyoo69
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

January 14, 2024

It was a very smooth experience, everything was fine and there was communication throughout the process. More

by ephung23
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're thrilled to hear that your experience with us was smooth and that communication was on point! Thank you for choosing our dealership, and we hope to serve you again in the future. Safe travels!

January 14, 2024

It was all fine. My service notification was not reset, my car wasn't washed after the service. More

by jn.alarcon
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to see that you did not have a 5-star service experience. We hope to provide you with a better experience next time. If there are any outstanding concerns you would like to discuss please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 14, 2024

I am not a fan of this dealership. The only person I had great dialogue with was Daniel Woo. I don't get a warm or fuzzy feeling when I visit the dealership. More

by rockmando
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear that you did not have a great experience with us. We strive to provide 5-star service to each customer and we regret that we fell short. If you would like to discuss your experience please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

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