Norm Reeves Genesis of Cerritos

Everything went extremely smooth and quickly. I was able to drop off my car, pick up the loaner, and get back home before my scheduled appointment time. I was able to drop off my car, pick up the loaner, and get back home before my scheduled appointment time. More

Positive. Friendly, professional and courteous. I don't have much more to add. They're great. Thank you. Friendly, professional and courteous. I don't have much more to add. They're great. Thank you. More

Excellent service. Mariela took care of every detail Excellent service! Mariela took care of every detail and she kept informed about the status of my vehicle Mariela took care of every detail Excellent service! Mariela took care of every detail and she kept informed about the status of my vehicle More

Perla did a fantastic job in helping me through the process. She very patiently explained all features and help me set up the electronic technology connections. She was the sole reason I chose the deal process. She very patiently explained all features and help me set up the electronic technology connections. She was the sole reason I chose the dealership. The finance department helped speed the process and was very knowledgable More

Very professional and helpful. Negotiated a fair price. Positive attitude and no hard sell. Explained everything clearly Negotiated a fair price. Positive attitude and no hard sell. Explained everything clearly More

I liked to have their quick decision and friendly manner. Fast document processing and good following supports. Fast document processing and good following supports. More

Excellent service, provided transportation to my home and back to dealership after car was serviced. back to dealership after car was serviced. More

It was smooth and seemless. Minimal paperwork. They thoroughly explained everything they fixed with the car. I was in and out in about 15 minutes. Mary was fantastic! Minimal paperwork. They thoroughly explained everything they fixed with the car. I was in and out in about 15 minutes. Mary was fantastic! More

Came late to buy a car which is our fault. Don't think we were taken as serious at first then we were passed to Perla finish as our first salesman had another sale of what we feel was a higher Don't think we were taken as serious at first then we were passed to Perla finish as our first salesman had another sale of what we feel was a higher priced deal. But other than this feeling it was great as Perla took care of us and didn't waste our time with things we did not want as I informed her. Very smooth once they realized we were there to buy. More

Good customer service but I waited 3 hours 30 minutes for service with scheduled appointment. They need to add additional technicians to staff or lower workload for current technicians. It should have been 1 service with scheduled appointment. They need to add additional technicians to staff or lower workload for current technicians. It should have been 1 hour service. More