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Norm Reeves Genesis of Cerritos
Cerritos, CA
410 Reviews
Thank You for Choosing Norm Reeves Genesis of Cerritos
The team at Norm Reeves Genesis of Cerritos would like to welcome you to our dealership in Cerritos, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Genesis vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
When you’re looking for quality auto maintenance and repairs near Cerritos, you can always count on the professional technicians in our Genesis service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in Cerritos count on the high-quality vehicles and services found at Norm Reeves Genesis of Cerritos, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
By Type
Showing 410 reviews
December 08, 2023
Good experience. Felt all our questions were answered and did her best to find the car we wanted. Felt all our questions were answered and did her best to find the car we wanted. More
by normie26
Verified Customer
Helpful December 07, 2023
Great experience from welcome to close! Great experience from welcome to close! Fast and efficient! Delivered on expectations. Great experience from welcome to close! Fast and efficient! Delivered on expectations. More
by aarong909
December 07, 2023
Service is decent but expecting more from a luxury brand. It's great we can schedule appointments and get provided with loaners but loaners are always dirty inside with drink stains, plastic still on parts, It's great we can schedule appointments and get provided with loaners but loaners are always dirty inside with drink stains, plastic still on parts, even a used tissue in the cup holder. While servicing my car it would be nice if the seats and steering wheel were covered with something and door handles wiped down so we don't find grease inside. Communication could be better. A simple text update on what's going every few days would be great. Going a week without any contact or updates is not ideal. I've had 4 major parts replaced for 2 separate issues and still not resolved even though every time I was told it was. Would be helpful if rep would ask to drive and hear the issue or better yet the person working on the car so there is no disconnect. Just describing the issue may not be enough it seems. Maybe just bad luck but having the car in service 3 times for 2 months total in first 9 months of ownership is frustrating. More
by Michal
Employees Worked With
December 06, 2023
Seamless process from beginning to end, my only complain was the car got delivered with a scratch on hood. But customer service from Mariana was excellent. was the car got delivered with a scratch on hood. But customer service from Mariana was excellent. More
by Govalinc0227
Employees Worked With
Mariana Lopez
December 06, 2023
Vito Beato was amazing at his job. Good customer service skills. It was a pleasure doing business with him. Will let friends and family know if they consider a Genisis to reach out to Good customer service skills. It was a pleasure doing business with him. Will let friends and family know if they consider a Genisis to reach out to Vito Beato. More
by gilbertc72
December 06, 2023
Very accommodating This dealership was very accommodating and up front on the phone and in person. and up front on the phone and in person. More
by mgalvez952
December 05, 2023
Great experience by a trusted dealership. I have all my cars served here and am always pleased. I have all my cars served here and am always pleased. More
by Pkress
Employees Worked With
December 05, 2023
Fast service quick response all good except no car wash offered it would be nice to have car wash offered it would be nice to have car wash More
by stephenxyun
