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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

February 21, 2024

Smoother than I thought it would be Here are 8 more words for you now More

by BACOLDEN
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Feb 22, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We're glad to hear your experience was smoother than expected. If you have any further feedback or questions, feel free to reach out to us anytime.

February 20, 2024

My car is still with you, so the service is not complete. I am waiting to hear back from Kyle. More

by wgwjr2014
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 22, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing this feedback. If you would like to discuss your vehicle's status please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

February 19, 2024

The sales experience seemed disorganized, poorly informed, and chaotic. The service experience was excellent. I don't think you understand how to deliver a high-end sales experience. More

by Atodhunter
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Mariela Valdez
Report | Print
Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear that you had a negative experience with our sales department. We aim to provide a 5-star experience to every customer and apologize if we missed the mark. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

February 18, 2024

They were quick to the point and didn't need to waste time haggling. I appreciate that they even dropped off my car to my house and that I didn't even need to drive out there. And they went through the f More

by lilitgar
Recommend Dealer
Yes
Employees Worked With
Julian Murillo, Julian Murillo
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're glad we could make the car buying process convenient for you and provide a thorough explanation of the features. We appreciate your business!

February 18, 2024

I was very satisfied. Isaac got me through The whole process And also delivered my car to the house. What more can you ask for great job Norm Reeves More

by hvillanueva56
Recommend Dealer
Yes
Employees Worked With
Isaac Martinez, Isaac Martinez
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing us, and we're thrilled to hear about your positive experience with Isaac and our delivery service! We appreciate your support and look forward to serving you again in the future.

February 17, 2024

Everything was smooth, getting my loaner vehicle was on point and I always get My car returned cleaned. Communication is excellent More

by Bae.Sung.Joon24
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with us. Providing exceptional service and communication is always our top priority. We look forward to serving you again in the future!

February 17, 2024

Awesome My experience is always great with Kyle. He's very professional, and have my car ready as agreed on time. More

by Nonagoudeau
Recommend Dealer
Yes
Employees Worked With
Kyle P.
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! Kyle always strives to provide excellent service and punctuality. We appreciate your trust in us and look forward to assisting you again in the future.

February 17, 2024

Perla was the best saleswoman. I've ran across in many years. She was the best efficient not pushy helpful loved her. More

by dana.hughes
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Perla Avila
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Perla provided you with exceptional service. We appreciate your feedback and look forward to serving you again in the future.

February 16, 2024

Very helpful. Kyle diagnosed my error message problem and ordered a part for me. He will call me when it comes in and arrange to do the repair for electronic suspe More

by Janey LC
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll ensure your repair goes smoothly once the part arrives. Safe travels!

February 15, 2024

Overall excellent service but mechanic forgot reset the maintenance warning so I had to come back. More

by Akang61
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Report | Print
Feb 15, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We'll ensure this doesn't happen again.

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