Norm Reeves Genesis of Cerritos

To begin with, I loved my experience with this dealership. I did not research them and I just called to check if they matched the vehicles from their online website. Their sales representative tea dealership. I did not research them and I just called to check if they matched the vehicles from their online website. Their sales representative team Daniel Woo, Ali Moshtari, and Daniel Dean were very professional and supportive in making my decision. after an hour, I decided to get a car from them because it was a very smooth and easy process. Moreover, they made sure I understood the vehicle technology greatly with an explanation and set an appointment through the service team to install the roof rack. I also appreciate that Mariela was an amazing service department employee who made sure my car was good with an installation. This is my fourth time buying a car in my life and this dealership was the best experience to purchase a car. I highly recommend to you guys to give it a try. Lastly thanks again to Daniel Woo, Ali Moshtari, Daniel Dean, and Mariela Valdez! More

Mariela was excellent. Very professional and efficient, communicating as service was performed and completed. I will request her again Very professional and efficient, communicating as service was performed and completed. I will request her again More

Comfortable, informative, non-pushy & wanting to sell a vehicle Very respectful of my time and only showed me what I wanted to see. vehicle Very respectful of my time and only showed me what I wanted to see. More

The dealership had lots of vehicles to choose from and all the staff including the sales rep was very professional and supportive. They also made decisions very promptly so that we didn't have to wait for all the staff including the sales rep was very professional and supportive. They also made decisions very promptly so that we didn't have to wait for a long time. The overall experience from test driving to the final purchases was smooth and extremely convenient More

I already did that for the JD Power survey The service was excellent, thank you was excellent, thank you More

The work was fine. ..although when I reported there was a rattle behind the door...it could not be recreated by the technician on a test drive. We drove together...still ..although when I reported there was a rattle behind the door...it could not be recreated by the technician on a test drive. We drove together...still would not happen. Started again w/I a mile of the dealership. Would have been easier to just remove the panel and inspect it. Also..I have yet to receive my vehicle inspection report yet via email. I called and left text...nothing. More

Was a bit of a rough start. .. but once the car was delivered for service.. the staff handled everything very well .. but once the car was delivered for service.. the staff handled everything very well More

Brought in a SUV for service should have receive a suv loaner. Provided a sedan. loaner. Provided a sedan. More

I'm 63 years old, and I've bought numerous vehicles over the years. Dealing with Mr. Woo and Cerritos Genesis has been the best car buying experience that I've had. Ive bought vehicles from reputable deale the years. Dealing with Mr. Woo and Cerritos Genesis has been the best car buying experience that I've had. Ive bought vehicles from reputable dealerships such as Mercedes, Lexus, and BMW. I must say that my experience with Genesis of Cerritos surpassed them all. What really stood out during the car buying process was my sales representative Daniel Woo. Mr. Woo was very helpful and knowledgeable regarding every aspect of the car buying process. Mr. Woo also arranged to have my GV80 delivered personally to my home. Excellent service!!! If anyone is interested in buying any Genesis product, I highly recommend Genesis of Cerritos. More