Norm Reeves Genesis of Cerritos

Excellent service unlike other genisus dealers. Kyle and Maria both gave me EXCELLENT more personal service Kyle and Maria both gave me EXCELLENT more personal service More

3 Recalls fixed. Called for service (one week wait for loaner) No problem drop off. G8O Loaner, excellent. Great experience ?? Called for service (one week wait for loaner) No problem drop off. G8O Loaner, excellent. Great experience ?? More

Very prompt and professional from beginning to end You made the checkup routine very simple made the checkup routine very simple More

I had an emergency situation that was handled with the utmost professionalism and care. I was provided with a loaner right away and the repairs we handled most efficiently utmost professionalism and care. I was provided with a loaner right away and the repairs we handled most efficiently More

Prompt following up& Excellent outcome Very satisfied with Concern RR noise 's gone when making Rt turn with Concern RR noise 's gone when making Rt turn More

Accurate & Prompt Service Very satisfied Very excellent Service Excellent service and following up Rep and Tech were very excellent and Detail explanations Service Excellent service and following up Rep and Tech were very excellent and Detail explanations More

Ernesto made purchasing our GV70 an excellent experience. We were intending to just look at the GV70 and GV80 but ended up buying the GV70 thanks to Ernesto. Ernesto has the ability to connect with people an We were intending to just look at the GV70 and GV80 but ended up buying the GV70 thanks to Ernesto. Ernesto has the ability to connect with people and make them feel comfortable. He is also very professional, very knowledgeable and has great customer service. As the CEO of various hospitals for the past 24 years, I have observed many employees Ernesto's age getting started in their careers. Even from just from my few hours with Ernesto, I can tell he is a top tier performer, and I am confident he will go far. More

I was looking for a car and they helped me secure the exact model and color we wanted. Great service! exact model and color we wanted. Great service! More

Great experience getting service. Kyle came to my car right when I got there, and the dealership provided me a Lyft ride back home and back to the dealership to pick up my car. Kyle came to my car right when I got there, and the dealership provided me a Lyft ride back home and back to the dealership to pick up my car. More

Amazing experience. Ernesto and Vito were extremely helpful and friendly throughout the entire process. Couldn't have asked for a better experience. The customer service Ernesto and Vito were extremely helpful and friendly throughout the entire process. Couldn't have asked for a better experience. The customer service was one of the reasons we decided to make the purchase over the Lexus we were also looking at. More