Norm Reeves Genesis of Cerritos

Kindness, helpfulness He was so kind and helpful. I complained that the wiper noise and fixed the wiper problem quickly I complained that the wiper noise and fixed the wiper problem quickly More

Very responsive and very patient. We're still working on a couple ofmthings, but they have been great. We're still working on a couple ofmthings, but they have been great. More

It would have been perfect if the windows had been thoroughly cleaned as I requested. It's difficult to see while driving into the sun or have it reflected in my mirrors with filmy windows and mirrors thoroughly cleaned as I requested. It's difficult to see while driving into the sun or have it reflected in my mirrors with filmy windows and mirrors. My windows were like this when I bought my car in 9/2022, and have continued to remain in the same condition after two services at Genesis. I guess this is the new standard and I'm just expecting too much. More

Car needed a significant repair and the customer service was outstanding and the service department jumped right on it and got it resolved was outstanding and the service department jumped right on it and got it resolved More

Professional and knowledgeable Kind an Friendly. What was promised was delivered. Would recommend to a friend What was promised was delivered. Would recommend to a friend More

Very convenient and reliable service Very convenient and reliable, I always receive prompt service and a loaner car ready for me. reliable, I always receive prompt service and a loaner car ready for me. More

Problem not fixed yet. You had no loaners. I paid out of pocket for Uber to get my car back. Genesis valet service did not occur. You had no loaners. I paid out of pocket for Uber to get my car back. Genesis valet service did not occur. More

The service was superior to any other dealerships I've been to. All attendants were courteous and polite and directed me to the proper person. Kyle, the service attendant is knowledgeable, very enthusiast been to. All attendants were courteous and polite and directed me to the proper person. Kyle, the service attendant is knowledgeable, very enthusiastic about his job and makes you feel sure that you're in good hands More

Excellent, very professional, knowledgeable and experienced sales person. Easy to deal and a vey clean facility experienced sales person. Easy to deal and a vey clean facility More

I take tge car in for diagnostics and i get the car back with the same problem and also now my headlights do not function properly either and they blame it on a short circuit that they werr troubleshooting. with the same problem and also now my headlights do not function properly either and they blame it on a short circuit that they werr troubleshooting. Well it the xxxx headlights were working just fine when they received the car. More