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Norm Reeves Genesis of Cerritos

Cerritos, CA

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Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

April 08, 2024

Great dealership! Everyone was very helpful over the phone/text and in person. We are happy with our new vehicle and would come back here. More

by robinrli221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez, Mariana Lopez, Julian Murillo
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Apr 10, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear that you had a positive experience with our team. Looking forward to serving you again in the future!

April 07, 2024

Kyle and Anaceli made the process seamless. Car was done as promised. Dealership organized and clean. Loaner car perfect. Will not hesitate to be back with other concerns or scheduled servic More

by Roadqwn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle , Anaceli
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Apr 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that Kyle and Anaceli provided you with a seamless experience. We look forward to assisting you with any future needs or scheduled services. Drive safely!

April 06, 2024

Well maintained lounge area with snacks, coffee and tea. Professional and well dressed sales associates. More

by Lashawn633
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Ramos
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Apr 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear you enjoyed our lounge and experienced professionalism from our team. We strive to create a comfortable and welcoming environment for all our customers. We look forward to serving you again in the future!

April 06, 2024

Great customer support. Very helpful with the questions that were asked. Great overall service provided. More

by Cesar Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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Apr 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our customer support team. We're committed to providing excellent service, and we appreciate your feedback!

April 05, 2024

Everyone I've dealt with at the dealership has been great, but I'm still having the same problems with my GV70. More

by Walshx2
Recommend Dealer
Yes
Employees Worked With
Kyle who has been terrific!!
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Apr 08, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate your kind words about our team. We're committed to resolving any issues you're experiencing with your GV70 – please reach out to our service department, and we'll work to address them promptly.

April 05, 2024

EVERYONE was so kind and very helpful and very informative about the Genesis product and services. We test drove 2 gas SUVs and 1 electric. We selected the electric because of the smooth and qu More

by cearlygolf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez, Bill Stephens, Vito Beato, Mariana Lopez, Benjy Brown
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Apr 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear about your positive experience with our team and our Genesis vehicles. Enjoy your smooth and quiet ride in your new electric SUV!

April 05, 2024

Made me feel welcomed and valued. No pressure atmosphere was a wonderful change from the norm. More

by halatadros1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Moshtari, Vito Beato, Benjy Brown, Perla Avila
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Apr 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you felt welcomed and valued during your visit. Creating a pressure-free atmosphere is important to us, and we're glad you appreciated it. We look forward to serving you again in the future!

April 04, 2024

Attentive and described issue in details. Constant status update Attentive and described issues in details. Constant status update and always have a positive attitude More

by Duyvu81293
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Apr 05, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our attentive service and constant updates met your expectations. We appreciate your kind feedback and look forward to serving you again in the future.

April 03, 2024

Was very good, although we were at the dealer for over 4 hours. Still good. More

by menardleelin
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Perla Avila
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Apr 03, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We're glad to hear that overall you had a positive experience with us. We appreciate your patience and hope to serve you even better in the future.

April 03, 2024

Awesome,thorough, professional and honest From the minute you're approached you feel welcomed and appreciated for coming to service your car More

by manny33
Recommend Dealer
Yes
Employees Worked With
Kyle
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Apr 05, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're delighted to hear about your positive experience with us. We strive to provide exceptional service to all our customers.

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