Norm Reeves Genesis of Cerritos

Poor planning & poor communication. How could you not have the parts for work that was planned 5 weeks prior to the appointment? Why is it my responsibility to keep callimg day after How could you not have the parts for work that was planned 5 weeks prior to the appointment? Why is it my responsibility to keep callimg day after day to find out the status of my vehicle? Why don't you respond to text messages? More

Mariana was very helpful and quick and had all the answers I needed it was a very great experience thanks again for helping me with my purchase answers I needed it was a very great experience thanks again for helping me with my purchase More

Very friendly and professional, Great service and care . Happy people and very helpful and thoughtful! Happy people and very helpful and thoughtful! More

Easy to work with salespeople, car was handed to me impeccably clean, didn’t feel any sales pressure during the process. I recommend this dealership for any make of vehicle since they have multiple d impeccably clean, didn’t feel any sales pressure during the process. I recommend this dealership for any make of vehicle since they have multiple dealerships More

It typically ok as other dealers. The service should be better since it considers a luxury car. The service should be better since it considers a luxury car. More

She saved the day when they found the wheel lock. when the car was serviced that was left at the. Dealer when the car was serviced that was left at the. Dealer More

Ernest made everything so simple and easy for us. Especially with us coming in from out of town. Especially with us coming in from out of town. More

Awesome dealership better than most Genesis nice clean waiting room coffee awesome place I mean it is Larissa was a good assistant help me out everything I needed thank you waiting room coffee awesome place I mean it is Larissa was a good assistant help me out everything I needed thank you More

She is very good don’t feel like writing anymore so don’t push it. push it. More

Process was made pleasurable. Things like what I am going through can be a huge headache. But everyone at Genesis in Cerritos makes the whole process smooth. Things like what I am going through can be a huge headache. But everyone at Genesis in Cerritos makes the whole process smooth. More