Norm Reeves Genesis of Cerritos

I really had a great experience with the staff. Perla and Mary (oh yeah the finance guy, i don't remember his name) made this journey easy. Perla and Mary (oh yeah the finance guy, i don't remember his name) made this journey easy. More

We drove two hours to get there as they had the car model and colors we were looking for. Our sales person was great , knowledgeable and took his time with our questions. No high pressure tactics. It was bus and colors we were looking for. Our sales person was great , knowledgeable and took his time with our questions. No high pressure tactics. It was busy and the faculty was maxed with vehicle activity. Inside the was very sharp and comfortable. More

Norm Reeves had the used car I have been searching for. On a Sunday afternoon I filled out an inquiry notice and within half hour Mariana Lopez called me very polite and professional. We exchanged numerous On a Sunday afternoon I filled out an inquiry notice and within half hour Mariana Lopez called me very polite and professional. We exchanged numerous phone calls she got me the price I was happy with arranged for me to pickup the car the next day. I flew from Oakland California Mariana set me up with Uber and I purchased the car. The front drivers seat lower trim was broken and coming off. I pointed it out to Mariana I expressed that the parts were going to cost around $500 she went to Vito to see if any compensation was going to be given.Vito came back “car is sold as is I don’t have any room in price to compensate” so I was going to fly back home I was buying car for my granddaughter going away to college didn’t want any issues. After I asked Vito if this is Norm’s standards I went from warm and fuzzy to cold and prickly! Vito came back with a service tech they took car away back in 10 minutes fixed. Not sure why the customer had to push for excellent customer support. More

pretty efficient, Nate was helpful. I probably could have fought for a little better deal. Genesis needs to have a bigger selection of interior colors. I probably could have fought for a little better deal. Genesis needs to have a bigger selection of interior colors. More

Great selection of vehicles and great service. Vito beat a really good lease offer from another dealership. Vito beat a really good lease offer from another dealership. More

My experience at Norm Reeves Genesis was fantastic. I didn’t feel pressured, and everybody was very helpful throughout the buying process. Jul spent a lot of time with my wife and I going through the c I didn’t feel pressured, and everybody was very helpful throughout the buying process. Jul spent a lot of time with my wife and I going through the car which which made it a very positive experience in me making the right choice for my next vehicle. Perla was also very professional kind and helpful through the purchasing process. She also took extra time outside the end of her workday to show me some of the features about the vehicle that I was unsure of, Vito was great as well. We had a very professional conversation about the vehicle and pricing between those three Genesis employees, it made it no doubt that I wanted my next purchase to be with Norm Reeves Genesis the customer service is top-notch and very much appreciated. More

Happy to bring my car here for service. Great customer service people and fast service of the vehicle. Great customer service people and fast service of the vehicle. More

Mariela was Polite, prompt, knowledgeable, pleasant, helpful. She is an asset to your dealership. Highest rating. helpful. She is an asset to your dealership. Highest rating. More

Julian was friendly, knowledgeable, reasonable and professional. Good overall buying experience. Car was immaculate when we left the lot. professional. Good overall buying experience. Car was immaculate when we left the lot. More

Incredible service! Our salesperson Ernesto was excellent and very professional. I made a reservation and he was prompt and so nice. Our salesperson Ernesto was excellent and very professional. I made a reservation and he was prompt and so nice. More