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Norm Reeves Genesis of Cerritos

Cerritos, CA

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Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

April 28, 2024

Fast and accurate service. Countless amenities available for the time needed to wait while being serviced More

by Martinez112243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that you found our service fast and accurate, and that you enjoyed our amenities while waiting. We appreciate your business and hope to serve you again soon!

April 28, 2024

Great communication did fail to fix the seat belt on rear passenger will bring it up on the next service date. More

by Edwingamino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We're glad to hear you had a positive experience with our communication. We'll make sure to address the rear passenger seat belt issue during your next service appointment. See you then!

April 27, 2024

The service department is prompt and courteous. Mary has been very helpful with all the question regarding the service. I would recommend it to all my friends. More

by Tennisphantom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with our service department! We're thrilled to hear that Mary provided you with excellent assistance. We appreciate your recommendation and look forward to serving you and your friends in the future.

April 26, 2024

The people are very friendly and I can return back my car on time after inspection. More

by Kim71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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May 01, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our team and that your car inspection went smoothly. We look forward to serving you again in the future!

April 25, 2024

The service department is very customer service oriented. They are responsive to any requests and they have great communication. The best part is that they have a system set up where updates, questions are p More

by Dijadiva2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Isaac Diaz, Jeremy Brinson
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Apr 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you had a positive experience with our service department. Providing excellent customer service and clear communication is our top priority. We look forward to serving you again in the future!

April 25, 2024

Mary is always so helpful every time i have to bring my car in for service! More

by Louiilow
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariana Lopez
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Apr 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words, Mary always goes above and beyond for our customers! We're delighted to have you as part of our automotive family.

April 25, 2024

Kevin was super nice and helpful. My car was washed and cleaned after the inspection. More

by Dora.Gonzalez98
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 26, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words, we're thrilled to hear about your positive experience with Kevin! We're committed to providing excellent service and making sure your car is in top shape. We appreciate your business!

April 22, 2024

Very high end VIP experience. My car was picked up and delivered back to me More

by Betzireed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Bill Stephens
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Apr 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience! We're thrilled to provide you with our VIP service, ensuring convenience and satisfaction every step of the way.

April 21, 2024

Great experience from beginning to end. Sales rep went above and beyond and they even delivered the car. More

by vbx714
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez, Julian Murillo
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Apr 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're thrilled to hear that our team went above and beyond to make your car buying journey enjoyable. Enjoy your new ride!

April 21, 2024

The dealership provided prompt service and flexible scheduling. I appreciate the appointment being booked via text. More

by endlessresearch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez
Report | Print
Apr 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience! We're delighted to hear that our prompt service and flexible scheduling met your expectations. We're always here to make your car-buying process as convenient as possible.

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