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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
563 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 563 reviews

May 18, 2024

Great service by all sales and management I am extremely pleased and happy with my customer experience More

by stevemadison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez, Vito Beato, Albert Pantoja
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May 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team. Enjoy your new ride, and please don't hesitate to reach out if you need anything in the future.

May 18, 2024

I enjoyed working with Isaac. He is easy to talk to and knows the car inside and out. More

by donkaron
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Martinez
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May 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Isaac. We'll be sure to pass along your feedback.

May 18, 2024

I feel as though I was treated very fairly. My concerns were addressed very well, and they have become my go to dealership with regards to my Genesis. More

by Saeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed
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May 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing us as your go-to Genesis dealership! We're thrilled to hear that your concerns were addressed to your satisfaction. We look forward to continuing to provide you with excellent service in the future.

May 17, 2024

Ernesto and finance dept provided great service and were attentive to our needs. Excellent follow up was conducted after I purchased to ensure all went well. I will always be a customer of Norm Reeves. More

by Ksuperville
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Ali Moshtari, Mariana Lopez, Benjy Brown, Ernesto Ramos
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May 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Ernesto and our finance team. We're committed to providing exceptional service and look forward to serving you again in the future.

May 16, 2024

The entire team was amazing, I would recommendthem to anyone. Very fast and knew what I wanted. . More

by tracig0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Stephens, Vito Beato, Nate Valenzuela
Report | Print
May 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that our team provided you with a fast and knowledgeable experience. We appreciate your recommendation and look forward to serving you again in the future!

May 16, 2024

Immediate service, no pressure, easy contracting process. Wonderful experience test driving all the different models so I could make a decision. After I purchased, the training on all the features was fantas More

by shakespeare.christopher
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez, Benjy Brown, Julian Murillo
Report | Print
May 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear you had a wonderful experience with our team and enjoyed your test drives. We're here to help with any questions you have about your new vehicle's features. Safe travels!

May 15, 2024

Car is nice, but they shorted us the spare tire kit. It would have been nice if they had informed us that it wasn't there. But that's not how it worked out and they refuse to put one in. More

by rjanderson_714
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vito Beato
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May 16, 2024 -

Norm Reeves Genesis of Cerritos responded

We apologize for the inconvenience you experienced. If you would like to discuss this matter further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

May 13, 2024

Knowledgeable and courteous staff, great service. I had a great experience and I will recommend the place to my friends. More

by Stalag1Sa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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May 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Glad to hear that your service visit went so well for your car, Stalag1Sa! I appreciate the recommendation to your friends and look forward to helping you in the future. Bill Stephens, General Manager

May 13, 2024

Customer Service was excellent, and seems to care that I was taking care of. Took my car back and they corrected it More

by Bnicholesgranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Vito Beato
Report | Print
May 13, 2024 -

Norm Reeves Genesis of Cerritos responded

I'm happy thar our service team could rectify the issue that your car was facing, Bnicholesgranny. I thank you for stopping by and look forward to helping you out again. Bill Stephens, General Manager

May 10, 2024

Very attentive and patient. Respectful and willing to listen. Would send friends and family to him. More

by jennysauk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Moshtari, Daniel Woo
Report | Print
May 10, 2024 -

Norm Reeves Genesis of Cerritos responded

Congratulations on your new Genesis vehicle, Jenny! We're happy to hear that Ali and Daniel could help you through the process. Thanks so much, and we really appreciate the awesome feedback!

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