Norm Reeves Genesis of Cerritos

Thks Edwin and Nate for helping me get the car I wanted. Love my 2025 G70 Love my 2025 G70 More

Not at all happy with the response of returning phone calls. My car went in for a recall and it took 6 weeks to get it back. The last time it was in for service, it took 3 1/2 months to get it back. calls. My car went in for a recall and it took 6 weeks to get it back. The last time it was in for service, it took 3 1/2 months to get it back. More

Danie Woo is a kind and nice salesman. We bought a very nice car. We are happy. We really appreciate his help. We bought a very nice car. We are happy. We really appreciate his help. More

Daniel and Vito are very patience and calm to with. Daniel explained every detail of the car functionality and comparison. Vito went through every parts of the purchase agreement clearly. Great people Daniel explained every detail of the car functionality and comparison. Vito went through every parts of the purchase agreement clearly. Great people to work with! More

During my last service where my vehicle could not take in a charge I felt that Norm Reeves Genesis of Cerritos left a returning customer in the dust with little options but to be at the mercy of the dealersh a charge I felt that Norm Reeves Genesis of Cerritos left a returning customer in the dust with little options but to be at the mercy of the dealership. I understand that loaner vehicles are few and far between with all the recent recalls but for a vehicle that couldn't be diagnosed until the 3rd day on the lot, I feel that supervisors within the service dept should have made the call and amended the issue and not leave a customer without a vehicle for over 5 days. Kyle as the service rep was communicative during the repairs but ultimately I was left between starting a pricey repair or just being left without a vehicle into the following week with no signs of getting a loaner vehicle. The experience has left a sour taste on Genesis the brand and Cerritos as the dealership and I second guess whether my next vehicle should still be a Genesis. More

Kyle is Pleasant to work with. Always responsive. They take care of my issues quickly Always responsive. They take care of my issues quickly More

Very courteous all around. Excellent service from both Kyle and Mary. Appreciated the friendly service. Excellent service from both Kyle and Mary. Appreciated the friendly service. More

Installed the tail light assembly was done but the getting the parts took some time but done getting the parts took some time but done More

I love them. They are honest and I trust them. They are super friendly and accommodating. They are honest and I trust them. They are super friendly and accommodating. More

Sales assoc Lisa and service assoc Kyle were the best! Everything was handled from beginning to end with the the greatest of professionalism. Everything was handled from beginning to end with the the greatest of professionalism. More