Norm Reeves Genesis of Cerritos

On 1/2/24, I bought a new 2023 G90 from Norm Reeves Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, Genesis of Cerritos. The purchase experience was good, with no hard selling. The Service Advisor couldn't be nicer when I see her in person. However, when I call her, I get a message that says the best way to reach her is to send her a text message. When I send her a text, she only replies when she has good news for me. I think she should reply to every text. The only significant problem that I have had with the car is that when I drive over sharp bumps, I hear rattling. After waiting several months for the part to arrive, the dealership installed a new headrest on the front passenger seat, which was supposed to stop the rattling. After this repair, I let the Service Advisor know that I still heard rattling, but the dealership didn't do anything more, and that was months ago. In my experience, Longo Lexus is much better at resolving these kinds of problems than Genesis of Cerritos. Overall, I like the G90. I like that the handling is more agile than my previous car, a Lexus LS460. More

Recently, I purchased a new GV70-EV from Genesis Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience. Cerritos. It was the first time from this location. Ernesto Ramos professionally helped me to get a good deal. Excellent experience. More

This has been a great dealer to work with for the last 3 years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealersh years and I have nothing but great things to say about their service and warranty care of my GV70. Kyle Predmore, a service manager at this dealership has gone above and beyond to support my maintenance and warranty concerns with this vehicle, and I highly recommend him. More

Julian was very professional and provided great customer service and had my entire purchase experience go seamless. Can't recommend him enough! service and had my entire purchase experience go seamless. Can't recommend him enough! More

Our experience at the dealership was fantastic! Edwin and Mariana helped us out and really made sure that we were taken care of. The dealership itself was clean and comfortable and we would gladly Edwin and Mariana helped us out and really made sure that we were taken care of. The dealership itself was clean and comfortable and we would gladly work with them again and would encourage anyone in the market for a car to check them out More

Second time customer of this dealership. They are friendly, knowledgeable and easy to work with. They are friendly, knowledgeable and easy to work with. More

Love the service here and honestly Kyle sets the gold standard. Extremely easy to communicate. standard. Extremely easy to communicate. More

Smooth and efficient. Mary was friendly and helpful. She explained technical and future upgrades and answered all my questions. Mary was friendly and helpful. She explained technical and future upgrades and answered all my questions. More

Kyle did always good job and dealer premises is always clean and comfortable to stay. clean and comfortable to stay. More

This team sets the bar high for delivering a seamless client experience. They offer a very welcoming environment and are so attentive. I would highly recommend this dealership to my friends and family. client experience. They offer a very welcoming environment and are so attentive. I would highly recommend this dealership to my friends and family. More