Nissan of Walla Walla

Horrible communication. Vehicle was at dealership for over two weeks with no call. When i called they said they had no record of my truck and they wouldhavea service advisor Vehicle was at dealership for over two weeks with no call. When i called they said they had no record of my truck and they wouldhavea service advisor call me-No call. Drove to dealership personally the next day and they said he worked on it all day the day before and didnt know what was wrong yet. Was told they needed to order tools because of it being an '01. Two hours later they called and said it needed a fuel pump. This was on a Friday and they said pump would be in on Monday. Waited another week with no call. I called and they said the pump just came in but they had no one to work on it. Expressed my concerns to General Mgr and Service Mgr. Truck finally completed 25 days after arriving for only a fuel pump replacement. Terrible service, horrible communication. More

The Sales team was amazing! Energy was well there! Will recommend 100 times to anyone. 10 out of 10 service. Energy was well there! Will recommend 100 times to anyone. 10 out of 10 service. More

They said they would give me $31,000 formy pickup an they only gave me 29,000 on my contract what happem to the other $2,000? only gave me 29,000 on my contract what happem to the other $2,000? More

I would highly recommend this dealership customer service was great and everyone was very nice! was great and everyone was very nice! More

My Nissan Rogue had starting problems on Labor Day, fortunately I got the car to the dealership and was able to leave my car to looked at the next. A part had to be ordered while I was out of row. I fortunately I got the car to the dealership and was able to leave my car to looked at the next. A part had to be ordered while I was out of row. I felt my car would be safe at Nissan while I was out of town for two weeks. More

I do not feel like a valued customer I am not told what's going on with my car and when I ask a question it's not answered going on with my car and when I ask a question it's not answered More

Service was great however we were quoted an hour for the oil change and it ended up being 2 oil change and it ended up being 2 More

The last two times I had my truck in to be serviced I had to clean oil spots off of my driveway and clean the oil on underside of the frame to clean oil spots off of my driveway and clean the oil on underside of the frame More

I had the under carriage cover replaced and on the next road trip it fell off and started dragging I was able to get it off before it broke. When I took it back to get fixed they were going to charge me to road trip it fell off and started dragging I was able to get it off before it broke. When I took it back to get fixed they were going to charge me to put it back on. After I blew up at them they put it back on but if you do a job you should do it right. Safe to say my car well be going to the tri city's dealership and won't even consider you for a new vehicle later More

Dealership and staff itself, great. Nissan financing itself despicable. Was told the following day after completing all paperwork, deposits etc that Nissan never accepted the paperwork. Nissan financing itself despicable. Was told the following day after completing all paperwork, deposits etc that Nissan never accepted the paperwork. (More like someone chose not to do their job on a holiday) Told that my labor day deals were no longer applicable and that I would had no choice but switch to an entirely new lender of course with a much higher rate. Misty the finance manager at the dealership was just as embarrassed as I was equally upset. She tells me this is a common occurrence with Nissan financing. Feels like I got bait and switched and if my family didn't love the car I would've just returned it and got my down payment refunded. Misty did everything within her power to Make it Right. If I were Walla Walla Nissan/Chevy I would drop the Nissan and just be a Chevy dealership. I've never encountered dealer financing reneging a day after the deal is supposed to be complete. More