Nissan of Troy

excellent customer service . she was very patient even tho my family was taking so long to decide.. i didnt feel any sales pressure, it felt like she really wanted to be there to help us. tho my family was taking so long to decide.. i didnt feel any sales pressure, it felt like she really wanted to be there to help us. More

Lori Card handled the sale like a professional. Lori and Amir, in service , were able to handle me getting in and out very quickly for a last minute service. Amir, in service , were able to handle me getting in and out very quickly for a last minute service. More

Lori Card was our salesperson. She was very kind, attentive, friendly, and thoughtful. She helped us lease our first car together as a married couple and it was fairly painless process. Highly recomm attentive, friendly, and thoughtful. She helped us lease our first car together as a married couple and it was fairly painless process. Highly recommend seeing her if you need a vehicle. More

Salesman, Jeff told me that a vehicle I was interested in on their lot was NOT sold, as I was driving 1 1/2 hrs to see specific vehicle. When I there, the vehicle had long been sold!! Bait and switch! He ha on their lot was NOT sold, as I was driving 1 1/2 hrs to see specific vehicle. When I there, the vehicle had long been sold!! Bait and switch! He had prepared a list of other available vehicles, none being the make or model I requested. Dishonest dealership-wasted my time and gas money! More

Lori Card, VW Troy is the best dealer I´ve met. She is the most attentive and helpful salesperson. She really cares about the people she works with. I remember that once I decided about the car I wante is the most attentive and helpful salesperson. She really cares about the people she works with. I remember that once I decided about the car I wanted she did everything to bring it to Michigan from another state in less than 24 hours, she was so efficient with all paperwork that in 36 hours I was already driving my new car. Lori's work does not end there, she actively reminds me about updates, sends me brochures, and all the information i may need. I would strongly recommend Lori for anybody who is looking for a VW. More

I was very pleased with Lori Card and her approach to helping me with my car purchase. We discussed first what was important to me in terms of options, mileage, and costs. After that, she matched me up helping me with my car purchase. We discussed first what was important to me in terms of options, mileage, and costs. After that, she matched me up with a car that truly fit my needs and budget. Thanks Lori Card for all of your help! More

Long story short, don't buy from Suburban Nissan. Read on if you want the long story. My wife and I were looking to lease an SUV. We have owned both Nissan and Infiniti vehicles in the past and were very if you want the long story. My wife and I were looking to lease an SUV. We have owned both Nissan and Infiniti vehicles in the past and were very interested in the 2013 Pathfinder. Hunter Cross was the sales person assigned to me. Hunter was helpful, providing me information and prices as requested. Hunter was friendly and provided good customer service initially, but very green to sales and the professional world. Based on the information Hunter provided and the prices quoted, we agreed on Pathfinder that was to be delivered the second or third week in December. I had planned on selling my car versus trading it in, but prior to doing so I contacted Hunter to see if it was possible to get a loaner until the Pathfinder arrived. Hunter stated it would not be an issue as long as I was willing to put a down payment down on the Pathfinder OR sign the lease documents. I informed Hunter I was willing to give him a down payment and promptly supplied him with my cc #. Hunter stated with the down payment I was now considered a customer of Suburban Nissan. The day I was meeting the gentlemen to sell my vehicle, I contacted Hunter to confirm everything was in order with the loaner and he mentioned everything was in order. After selling my car, I went directly to Nissan to pickup the loaner as promised. That is when the deal went south. When I arrived at Suburban Nissan, Hunter, my wife, and myself looked over a Pathfinder that was to be identical to the one we were to lease. The fist thing that popped out at me was there was no tow package. Hunter confirmed the vehicle we were receiving did have the tow package. We then went inside to start the paper work. Shortly time later Hunter informed us the Pathfinder we were to lease actually did not have to tow package. This was an issue necessity since I have an ATV I have to tow. Hunter and the sales manager initially were unwilling to adjust the price based on the fact the vehicle did not meat the specifications issued to us by Hunter in an email. Finally they agreed to wave some "exterior protection plan (up sell #1 of 4 - $699 or $820 when rolled into the lease)" if I agreed to pay for the tow package (~$400). At this point I was frustrated, but still willing to go through with the deal. Next Hunter informed us, contrary to our original agreement; I MUST sign the lease if I wanted a loaner. Hunter stated his sales manager told him this was required (good cop bad cop). I asked Hunter when the lease term started; when I signed to contract or when I received the vehicle. Hunter and the finance manager stated when I sign the contract. I promptly stated I would not sign the contract for two reasons: 1) He already was mistaken about the options on the vehicle when he said it would have a the tow package and 2)I did not want to pay on the lease when I don't have a vehicle or have been given a loaner that was a lower class vehicle than the vehicle to be leased (i.e. Pay for a 2013 Pathfinder, but drive a 2012 Altima). I mentioned our agreement about the down payment and Hunter brushed that off stating it wasn't him, but his sales manager. Hunter left to talk to the sales manager and discuss options for obtaining the loaner as promised. Hunter returned and offered two options: 1) Sign a postdated lease, so payments will not begin until after the vehicle was received and receive a loaner or 2) don't sign and don't receive a loaner. We agreed to sign the postdated lease agreement. The finance manager returned with the paper work and asked if we were ready. I stated yes and requested confirmation that we were postdating the lease agreement. The finance manager said NO, it was illegal to postdate the contract. I mentioned Hunter stated a few seconds earlier the contract could be postdated. The finance manger repeated that it was illegal to postdate a contract. After over two hours of getting misleading information about the lease terms and loaner vehicle, along the bait and switch with the Pathfinder, we informed Hunter that we had enough and walked out. Throughout this whole ordeal, the sales manager did not once stop to introduce himself to us or apologize for the confusion. (I'm assuming he was too busy with the other costumers there...oh wait there were no other costumers there at that time.) The next day we did not hear from Hunter or the sales manager to apologizing for the misleading information provided. After not hearing from Hunter, I took a long look at the equipment he indicated (in an email) was to be on the 2013 Pathfinder SL we were to lease. Hunter had stated a number of items that were only available on the Platinum and not the SL. This further strengthened my opinion they were attempting to pull a bait and switch with us. We took this as an indication our business was not appreciated and honesty and customer service was not important to Suburban Nissan. At 5 o'clock the following day we walked into Jeffrey Nissan and within 20 minutes agreed on the same terms for the vehicle Suburban initial specified. Less than an hour later we were on our way home with our new Pathfinder. Thank you John Tocco and Jeffrey Nissan!!! More

I was refereed to Suburban Mazda by a friend. They meet and exceeded my expectations at this dealership. Each person that I dealt with was extremely professional, helpful and willing to work with me as I and exceeded my expectations at this dealership. Each person that I dealt with was extremely professional, helpful and willing to work with me as I was looking to purchase a car. My salesman was Mathew Miles I will refer lots of people to Mat. He was extremely knowledgeable and asked the right questions to get a car that not only fit my needs, but also my budget. The sales manager Che Shaydak made sure that I understood my options in regard to financing and found the right fit with a great interest rate and terms that I wanted. And lastly because of my busy schedule (I run a childcare out of my home) they delivered my new car to my home and the paperwork was completed there. Karalyn Snay was excellent and went through all of the paperwork with me and put me at ease as I signed my paperwork. I have found a dealership were I can fefer others and feel comfortable returning in the future. Suburban Mazda is an experience in excellence in Purchasing a car. More

Lori Card is the most attentive and caring car salesperson I have ever worked with. From the moment I walked through the door, to the moment I walked out with my car (over a week later), we were i salesperson I have ever worked with. From the moment I walked through the door, to the moment I walked out with my car (over a week later), we were in constant communication. She bent over backwards to find a car that fit my specific criteria. I wasn't happy that the car had to come from over 250 miles away, but this was not Lori's fault. She looked throughout all of Michigan to find me the best deal with all the little upgrades I wanted, for a fantastic price. I would definitely go and see Lori again! I love my 2012 VW Golf! More

Lori Card of Volkswagen in Troy, was fantastic and the most helpful auto sales rep I met during my search for a new car. She kept in contact and provided me with excellent service. I can't say enough abou most helpful auto sales rep I met during my search for a new car. She kept in contact and provided me with excellent service. I can't say enough about how easy it was to work with her. I would definitely reach out to her if you are looking to lease or purchase a new car in the Troy, MI area or even travel to Troy to work with her. Thank you again for helping me out, Lori! More