Nissan of Troy

Had a great experience. Purchase was completed without hassle. Scott was very personable and pleasant to work with. Would definitely purchase another vehicle from this dealership and from Scott again. hassle. Scott was very personable and pleasant to work with. Would definitely purchase another vehicle from this dealership and from Scott again. More

I went to the dealership to lease a new vehicle and Darren worked with me to find the exact car I was looking for. He was great to work with, never felt pressured and has checked in with me to make su Darren worked with me to find the exact car I was looking for. He was great to work with, never felt pressured and has checked in with me to make sure things are still going well with the car. More

I was very impressed with Suburban VW in terms of product knowledge, interested in customer satisfaction and care for me as a customer. I have recommend them to others and will continue to do so. I promote knowledge, interested in customer satisfaction and care for me as a customer. I have recommend them to others and will continue to do so. I promote my VW Passat TDI weekly to customers and acquaintances in my business travels. Driving 1200 miles per week, I know that I made the right decision and Darren at Suburban helped me in making the right and best decision regarding buying that car. More

He is great to work with. I was really really impressed by him being so helpful and he found the car I wanted. a 6 speed GLI I love this car by him being so helpful and he found the car I wanted. a 6 speed GLI I love this car More

this is our second nissan from this dealer and mike lull is the greatest at getting you what you want and the right price. mike is why we came back a second time. but don't forget bill inservice to help y is the greatest at getting you what you want and the right price. mike is why we came back a second time. but don't forget bill inservice to help your car continuie on with the new car experiance. More

Joe gave very professional Service without being pushy. He was definately looking to find the best fit for the customer. Gave all offers over and above the sale, but again was not pushy about it. He did e He was definately looking to find the best fit for the customer. Gave all offers over and above the sale, but again was not pushy about it. He did explain when he felt it might be a really good idea to get an extended warranty for special tire size & rims that came on the car. Did I say he wasn't pushy? Well I meant it & it was the best part of working with Joe. More

I was interested in a a 2011 ford ranger that was on the lot. When I walked in the door I was met by Oleg, he showed mt the truck, let me test drive and and explained the deal. Oleg was upfront and honest w lot. When I walked in the door I was met by Oleg, he showed mt the truck, let me test drive and and explained the deal. Oleg was upfront and honest with me, he did everything that I had asked of him and I felt good about my purcahse. I am very happy with the service that I received, the vehicle and would certainly return the next time I am car shopping. More

The short story is that the Nissan service lied about a part being broken when in reality it wasn't. They tried to sell me on approx $1150 of work, when all I really needed was a 68 cent seal. Continue re part being broken when in reality it wasn't. They tried to sell me on approx $1150 of work, when all I really needed was a 68 cent seal. Continue reading for a true account of how my friend saved me all that money, and the guys at Nissan got caught in a lie. They tried to scam me - BEWARE! I have a Xterra and I noticed it was leaking coolant. I took it to Nissan for service and showed them where I saw it lightly spraying, which was by the throttle body. This is where I met Brett Einheuser. He called me the next day and informed me the throttle body needed to be replaced and the cost would be approx $1150. At this point I reached out a friend of mine who had worked on cars in the past to see if this was a common problem. He informed me that it could be a couple different things and to find out exactly what was wrong with the part. I called Brett back and he informed me that the hose was disconnected and they couldn't connect it due to corrosion which had caused a break on the part the hose connected to. When I asked if the hose could be connected, he said something about plastic and metal and how 9 times out of 10 when fixed would need to be replaced anyway. When I explained this to my friend, he had a plan to reconnect the hose so I picked up the car, went to my friend's garage and popped the hood. In just a couple of minutes, we found out that all the hoses were still connected and the leak actually was coming from the bottom of the throttle body. 20 minutes later we had the part out and found out an o-ring had become brittle and was the cause of the leak. We bought a new o-ring for 68 cents and had the part back together and the car fixed in less than an hour. I felt like not only did the guys at Nissan lie about the part and the hoses, they didn't disclose the seal was the simple fix but rather tried to scam me for $1050. The next day I went back and confronted the manager Jeff, as Brett didn't seem to be in. I explained my story and he said he would take it up the ladder to refund my diagnosis fee. A couple minutes later he returned with Brett who had just come in and said they wouldn't refund my fee. When I started to argue with them, Brett started to lie about how he told me the day before that they wouldn't fix the seal because a screw typically breaks. No such conversation happened the day before I assure you. Jeff agreed to refund me half of the fee should I sign a contract not to slander online.WHO DOES THAT? I declined his offer and said the truth needs to be told. Absolutely horrible customer service. P.S. I did get my refund from Chris Lange. However even he didn't apologize, which is why I am here telling my story. These guys didn't have any remorse and never apologized on how they tried to take advantage of me. Do yourself a favor and AVOID AT ALL COST!!!!!!!!!! BEWARE!!!!!!!!!!!!!THEY WILL SELL YOU PARTS YOU DO NOT NEED!!! More