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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

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September 23, 2020

I only had one issue with a service writer that tried to sell me front and rear brakes that I didn't need - I took the front wheels off at home and had plenty of pad left. Get a second price/opinion from an More

by Working Class Hero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Quintana
Sep 24, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your recent service visit. We are disappointed to hear that you had trouble communicating with your Advisor, and getting a ride from Uber. We were using Uber to make transportation for our customers convenient, however we found that Uber was cancelling rides and not alerting us. We are now using Lyft as they have proved to be a lot more efficient. We apologize for the trouble that it caused. We understand how frustrating trying to get a hold of your Advisor must have been, we are working on a more efficient method as we understand how important communication is. In regards to the Multi point inspection with recommendations, there are items checked off in Green, yellow and red; green means all passed, yellow are items that will need attention, and red means immediate attention. The Technicians job is just to inform the customer of their findings, it is definitely up to the customer to perform the work or decline. If you have further comments or questions, please feel free to reach out we are always happy to help. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 23, 2020

Great customer service , any questions I had ,service advisor: Jordan blas had the answers . Wanted to say thank u and I appreciate the service . Vehicle was ready for me as promised . Nissan will be my More

by JANNETHMENARD20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan blas
Sep 24, 2020 -

Nissan of Torrance responded

Hello Janneth, Thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 22, 2020

I really like this dealership with servicing my car. They are always close to the time that your car is going to be ready when servicing you More

by MCCOYH5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Blas
Sep 24, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 21, 2020

It was very organized, clean with a very professional Staff every step of the service call. I would recommend this dealership to friends and family. More

by IGGYWINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan service rep
Sep 24, 2020 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reye Customer Relations Manager

September 18, 2020

It was very pleasant experience and the customer service was fantastic, friendly staff, They tried to accommodate my needs I would recommend the dealer to friends. More

by MALKOTOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manual
Sep 24, 2020 -

Nissan of Torrance responded

Hi Malkotob, we're glad to hear you enjoyed your visit at Nissan of Torrance; your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 17, 2020

Service was quick and efficient, going to continue to do my services here. I am always working with honest people I never feel obligated to do additional work that can hold off for the next visit. More

by DAISY Ayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Match Quintana
Sep 24, 2020 -

Nissan of Torrance responded

Hi Daisy, We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 17, 2020

My car was in service center for recall issue and replace a/c filter. My appt was 11:00 am. I arrived at 10:45 and finished around 3:00 pm. It took too long. Agent had addressed it need about 2 or 3 hours. More

by yangs_4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent service visit. We understand how valuable your time is, and having to wait longer than expected is unacceptable. Our team strives to provide excellent customer service, we are disappointed that we didn't accomplish that during your visit. We truly hope you are willing to give our team a 2nd opportunity as we do strive to provide top quality service. Thank you once again for your feedback, we will use your comments to refine our efforts to provide a more positive experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

My review is for the service department. I have brought my car in twice for maintenance and a couple of warranty repairs. the service department provided me with excellent service. The car is running great More

by CASLICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 17, 2020 -

Nissan of Torrance responded

Hello Caslick, We are very happy we could provide you with a positive experience! Thanks for taking the time to leave a review about Nissan Of Torrance! We're looking forward to your next visit with us. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

I had taken my car in for an oil change and also to get my suspension fixed and Manny Villegas who helped assist me was very helpful as always. 10's all across the board for him. Always a great experie More

by BRIDGETCGRANT20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 24, 2020 -

Nissan of Torrance responded

Hello Bridget, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 16, 2020

They tried to charge me $400+ to replace a headlight and breaklight. The employees were also very rude and i had an awful experience. Not going back unless they make it up to me. More

by Faruk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are sorry to hear that you did not receive the top quality service we strive to provide. We would like a better understanding of your experience, if you are willing to further discuss, please contact us at ereyes@ntnissan.com. We hope to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

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