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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

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October 09, 2020

I purchased my Nissan Xterra last September. Still love it and love the service I've recieved from NISSAN of Torrance. Thank you Mitch and Nissan! More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Oct 09, 2020 -

Nissan of Torrance responded

Hi Michelle, thank you so much for your positive comments about our team at Nissan Of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 09, 2020

Very nice people, and very clean dealership. Customer service is okay. I waited 30 mins in my vehicle before someone greeted me. I had an appointment, arrived on time and still waited 3 hours for my vehi More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Nissan of Torrance responded

Hello Rachel, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not 100% satisfied with your visit. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 08, 2020

Everything is very good. I will be back soon. The service department was good there are coffee and water and lounge and clean waiting are. More

by PAULPARRINGTON7049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Oct 09, 2020 -

Nissan of Torrance responded

Hi Paul, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 08, 2020

Manuel was The best service representative I have ever had the pleasure to meet. He addressed all my needs and made me feel very comfortable. More

by MARSHALL_DIXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Oct 09, 2020 -

Nissan of Torrance responded

Hello Marshall, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 07, 2020

Thank you Manny for taking good care of me and making me feel at home. The service you provided was top notch, this is why I keep coming back. More

by AHERNA42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Oct 09, 2020 -

Nissan of Torrance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 07, 2020

I was greeted & communicated with from the time I arrived & was given the option to wait for a car wash or leave early. Great service & friendly people in the parts department also. They are always frien More

by D W Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudio
Oct 09, 2020 -

Nissan of Torrance responded

Hello D W, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 07, 2020

Service was a little bit longer than expected. The service price was quite a bit over priced. There was a cowboy sitting in the lob with no Mask on his face, and nobody said anything. More

by THOMASHARDYMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 09, 2020 -

Nissan of Torrance responded

Hello, we appreciate you taking the time to tell us about your recent service experience. We apologize that the service took longer than expected. Our team strives to provide top quality service and I am sorry to hear we delivered anything less. In regards to masks, we are definitely implementing it, and we will make sure to speak about the subject on our next meeting. If you wish to further discuss please contact us at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 06, 2020

I was very impressed with everyone who assisted me. Every gentleman or Young lady I talk to or asked a question, including about the coffee machine (which was empty), and even though she was assisting someon More

by ANGIEVALDEZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I really wish I could remember everyone’s name
Oct 06, 2020 -

Nissan of Torrance responded

Hi Angie, thank you so much for your positive comments about your recent visit at Nissan Of Torrance! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 06, 2020

Super helpful and my services did not take too long. Good job in keeping 6ft distance and many hand sanitizer stations. Offers Uber and if needed rental services. Amazing! More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 09, 2020 -

Nissan of Torrance responded

Hi Amy, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 05, 2020

I had never been here before. Your customer service was really really great. They even provided a free ride back and forth from my home. More

by TOXLEB48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Nissan of Torrance responded

Hello, thank you for taking the time to tell us about your excellent experience at Nissan of Torrance. We are happy we could provide such a wonderful experience, and look forward to being of service again. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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