Nissan of South Bay - Service Center

The Asian guy from sales did a great job. I don’t know hit name. But he worked 11/9/20 the morning shift. Took me in @ 8am. Thank you, keep up the great work!!! hit name. But he worked 11/9/20 the morning shift. Took me in @ 8am. Thank you, keep up the great work!!! More

Nice showroom with nice couchs to sit while waiting for your car to be serviced.Friendly service adviser.Long wait for simple sevice like most dealerships.Car was washed when returned that was nice.Will re your car to be serviced.Friendly service adviser.Long wait for simple sevice like most dealerships.Car was washed when returned that was nice.Will return in the future to this dealership. More

Great customer service and very efficient. My car was serviced in a timely manner and was hosted kindly. I felt appreciated and welcomed. I will come back again. serviced in a timely manner and was hosted kindly. I felt appreciated and welcomed. I will come back again. More

Service and advisor were fine. But waiting for an hour with appointment is terrible. What is the point of an appointment if every one is herded through in order they show up? Way understaffed and Covid-1 with appointment is terrible. What is the point of an appointment if every one is herded through in order they show up? Way understaffed and Covid-19 is not an excuse. More

Went to have my car service and Mitch helped me out he was very helpful and answered all my questions. Thanks for all your help was very helpful and answered all my questions. Thanks for all your help More

Excellent service all around. Customers service, the way they serve me as customer. The time of service, and most important I receved my car cleaned they serve me as customer. The time of service, and most important I receved my car cleaned More

Great service. Thank you for helping me with my air bag recall and for completing an oil change. Also for providing me a list of what repairs my car needs. recall and for completing an oil change. Also for providing me a list of what repairs my car needs. More

Was happy with service it was excellent and staff was courteous My car was ready within reasonable time. Also happy that my car was cleaned after the service courteous My car was ready within reasonable time. Also happy that my car was cleaned after the service More

I arrived for a service appointment and no one came out to my car when I first arrived. I waited for 10 minutes then had to go inside and find someone. While I was getting set up with the advisor I noticed to my car when I first arrived. I waited for 10 minutes then had to go inside and find someone. While I was getting set up with the advisor I noticed a line at the checkout counter. A man was clearly frustrated with the service he was receiving from the cashier. I heard him ask another advisor if someone else could help them because it "looks like she doesn't give a xxxx" and "she is shuffling around." I saw her, and it did look like that. I went in for an oil change and tire rotation, it took 1.5 hours. If I wanted my car washed it would have taken 2.5 hours. If I had known it would take that long I would have scheduled for a different day. When I've gone to Nissan Universal City they will drive you somewhere else for the duration of your appointment and then pick you up after. This wasn't offered to me. Finally, when I had to check out and pay, the lady was very rude -(this was a different lady from the one I saw earlier). I was trying to ask a question about how I could use my One to One rewards since it was my first time. She ignored me and didn't even acknowledge that I was trying to ask a question, she actually interrupted me and started talking on her walkie-talkie. Then when she told me my total to pay I said, "I was trying to ask before about using the rewards" and she replied, "I understand." She could have communicated much better and much more politely. More

Mitch was courteous and helpful. I enjoyed speaking with him. I believe the work took less than hour even though they projected longer. Please thank him fir me. him. I believe the work took less than hour even though they projected longer. Please thank him fir me. More