Back

Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

Sort by
November 20, 2020

The service department did a great job of diagnosing the problem and completing the repair. Go Nissan Service. I will definitely return with any future repairs. More

by Cynthia Walker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Veronica Hernandez, Mitch Quintana, Jordan Blas
Nov 29, 2020 -

Nissan of Torrance responded

Hello Cynthia, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 17, 2020

Service Dept lacks Customer Service skills, slow response, slow to repair, failure to test repairs, lack of energy and enthusiasm, lots of standing around, parts not stocked, what more can I say! More

by MBARGERON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Nov 20, 2020 -

Nissan of Torrance responded

Hello, We are disappointed to hear of your recent experience. We would like a better understanding to better assist you. If you are willing to further discuss please contact me at 310-536-4000 x2249 or email me at ereyes@ntnissan.com. Unfortunately can't find you in our database with the user name listed. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 16, 2020

During my first visit at the Torrance Nissan Dealer, Claudio was the first team member I met of the Nissan dealer. He is very attentive, detail oriented and his customer service skills are great! I cur More

by LETICIABABY05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio
Nov 19, 2020 -

Nissan of Torrance responded

Hi Leticia, thank you so much for your positive comments about Nissan Of Torrance! We really appreciate your positive review! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 16, 2020

David my service rep was fantastic!! I went to service my vehicle without my husband and he was completely patient with me in explaining everything and was positive ...made me feel at ease. Thank you for do More

by ECHRISTHERNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Nov 19, 2020 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 15, 2020

It was nice of them to arrange a ride from Lyft while my car was being serviced. Took much longer than initially told so I’m talking off a star. Otherwise it was great. More

by YMIKI555555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Nissan of Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. We do apologize that the time exceeded the promise time. This will be topic of discussion. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 14, 2020

This was my first time coming here and was quickly attended. An employee saw my confusion when I first arrived and immediately helped me. From arriving to picking up my car, it took less that 20 minut More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Nissan of Torrance responded

Hello Wendy, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 13, 2020

Claudia Gutierrez was very helpful. He understood my concerns and gave me good advice. We definitely recommend him and Nissan Torrance location. Overall we are very satisfied. More

by DARSOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia Gutierrez
Nov 19, 2020 -

Nissan of Torrance responded

Hello Darsot, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 12, 2020

Always a good experience here. Friendly staff and great service. Never feel "extras" are being pushed on me. Clean and ck.fortsble waiting area. Highly recommend. More

by PEECMKR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchel quintana
Nov 19, 2020 -

Nissan of Torrance responded

Hi Peecmkr, thank you so much for your positive comments about Nissan Of Torrance! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 10, 2020

Thank you Nissan for your great service, I had to get a new cap for my tire. I thought it would be a long wait for service but I was literally out in less than 15 minutes! Impressive!! Thanks again! More

by ANTBLU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Quintana
Nov 12, 2020 -

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 10, 2020

It was great service with Veronica, even we waited for 3hrs for our courtesy air filter she make sure me and my kids are ok More

by QUICKMSG428
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Veronica
Nov 12, 2020 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan Of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

...
206
...