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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews
Call Service Center (310) 536-4000

2,158 Reviews of Nissan of South Bay - Service Center

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December 31, 2020

You have the top service rep, David Campos. His customer service is beyond words. He’s the best in the business. My family and I take our business to where ever he’s at. More

by STARCORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We look forward to your next visit! Take care!

Jan 05, 2021 -

Nissan of Torrance responded

Hello, I am so sorry to hear about your experience . We perform a multipoint inspection to all vehicles and have to go over the Technicians findings. Although we understand that you may have doubts about the repairs or maintenances that are being recommended, you can always speak to the Tech making the recommendation. We have no problem explaining and showing our customers why we are recommending the service. Keep in mind that sometimes they make recommendations based on the mileage and following the Manufacture recommended services. You also have the right to decline the recommendations. If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

Jan 05, 2021 -

STARCORENO responded

Why are you sorry! I never gave a bad review. What is the second response about? Please delete.

December 31, 2020

Chris was excellent in providing service and status feedback!! Always displaying a professional attitude. This has been the second time that Chris has helped me. More

by FRANK.RAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2021 -

Nissan of Torrance responded

Hi Frank., thank you so much for your positive comments about Nissan Of Torrance! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

December 31, 2020

Manny was willing to help with the overall price of my service. Since I was spending a lot of money on car to get fixed. More

by SCOTTP22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
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Jan 05, 2021 -

Nissan of Torrance responded

Hello Scott, we are so happy to read such a great review about Nissan Of Torrance! If you have any further questions, please don't hesitate to reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 31, 2020

David Campos was friendly and helpful. My leaf never ran smoother. Service and having Lyft take me home was great. Have a happy new year and forget 2020!! More

by DMORENO5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2021 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 31, 2020

Always satisfied with the great service , attention, cleanliness of the entire building. Service we received from David Campos our clerk was amazing he took the time to detailed explain what was going More

by MONE123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 31, 2020

Tell your employees to wear their masks during a global pandemic. Also, it took five hours to figure out why my check engine light was on. More

by KIRASHERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2021 -

Nissan of Torrance responded

Hi Kirasherman, we can assure you that we do not find this type of behavior acceptable. We understand the severity of this pandemic and we are doing our best to keep our Customers and employees safe. We will continue to reiterate on the importance of wearing a mask. As for diagnosing a vehicle, each diagnosis is different and we do ask to keep the car for a few hours. Thank you for your feedback.

December 26, 2020

Very nice place to service your car. I have been coming here for over five years now and l always have the peace of mind of servicing my car at this location. More

by TINAEZEALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas
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Dec 28, 2020 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We are happy to pass along your comments to the team here at Nissan Of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 26, 2020

After Oscar left I thought I was not going to find the same level of service until I met Mia at my last visit and she was able to provide me with excellent service from beginning to end. More

by tmasciotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia
Report | Print
Dec 28, 2020 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We're looking forward to your next visit with us! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2020

All staff led by account manager Jordan were courteous, friendly and pleasant. Made the service experience smooth and trouble free! Thank you Nissan Torrance team! More

by IVRNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier for 12/23/20, Jordan Blas
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Dec 28, 2020 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 24, 2020

super happy with claudio, he is very specific explaning what i need, manny is no good he dont know what he is doing, claudio is excelent, merry christmas and happy new year More

by VLADIMIR.AZURIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
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Dec 28, 2020 -

Nissan of Torrance responded

Hello Vladimir, Thank you for the kind review regarding your experience with Claudio. We are sorry to hear that Manny did not meet your needs. Claudio will be more than happy to assist you on your next visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

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