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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

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January 26, 2021

It was good. It seemed very busy, but they tried to do their best. They should have been more friendly in my opinion. Quality of work. More

by EMILY1595
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2021 -

Nissan of Torrance responded

Hello Emily, Thank you for providing us with this feedback. We are happy to hear that our team did their best on what sounds like a busy day. However not happy that they weren't friendlier. I hope I understood your feedback. If you wish to further discuss feel free to contact me via email at ereyes@ntnissan.com. Take care! Kind Reagrds, Elizabeth Reyes Customer Relations Manager

January 25, 2021

Mia made the experience less stressful. She made what would’ve been an unpleasant experience, one which I left feeling satisfied. I made an appt to have my radio fixed and an oil change done. I waited fo More

by NAYOPILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia!!!!!
Jan 26, 2021 -

Nissan of Torrance responded

Thank you for taking the time to let us know how we did. We are glad Mia was able to help as best as she could. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 25, 2021

They give me a car for rent but cigarettes smells, they don't vacuumed my car was there for one week. When i was called nobody said anything about my car. More

by BLANCA carrillo
Customer Service
Recommend Dealer
No
Employees Worked With
Jose Enriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tarik Abdelnaby, Mike Halavi, Howard Mims, Elisa Zemora, Jordan Blas
Feb 13, 2021 -

Nissan of Torrance responded

Hi Blanca, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 25, 2021

Jordan Blas was very helpful and professional. It didn't take a long time for the service. My car drives even better since it's been services. More

by TANTAN1171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas
Jan 28, 2021 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 25, 2021

My car was ready and service tech was taking lunch. I understand but have another tech take care of closing me out!! Not wait for lunch break to be over. More

by trinadebose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Have no idea
Feb 11, 2021 -

Nissan of Torrance responded

Hello, I am very sorry to hear about your experience. We have a partner system, which means that if an Advisor is out, they have a partner to take care of their customers. I am not sure how this happened, but this has been addressed to make sure that this does not happen again. We hope you're willing to give us a second chance. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 25, 2021

Friendly staff. Great customer service. Got me in and out within a reasonable time frame. Would definitely recommend this dealership. It's always best to use their appointment system as well. It helps! More

by KALICHICK76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas
Jan 28, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Your satisfaction is our top priority. We hope to see you soon!

January 24, 2021

Claudio and Josie are the best and Miguel is the best manager ever ,also the team work great together,.brenda is great as well .your team is the. BEST. Thank you More

by LOUISDRIVER41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Hansen, Claudio Gutierrez, Mitch Quintana
Jan 26, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 23, 2021

I went to see Claudio at the service department. I took him my frontier. He took good care of me, explain everything with details. Very good service. I will definitely recommend my friends and family to go More

by JRENRI12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
Jan 26, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 21, 2021

I got the best service. Thanks to David Campos for helping me out. I have always gone to Nissan of Torrance to buy car and service my cars. More

by YADIGODINA92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Nissan of Torrance responded

Hello Yadi, we are so happy to read such a great review about Nissan Of Torrance. Reviews like this give us motivation and help us ensure we provide high-quality care. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 21, 2021

Great people... very kind and great service... good deals too....very welcoming and trustable service... got my battery changed and fuel induction with oil change. More

by NITHYAELANGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

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