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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,158 Reviews

2,158 Reviews of Nissan of South Bay - Service Center

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February 11, 2021

Never called to let me know my vehicle was ready. Was told a few hours but it ended up being an all day thing. Very unprofessional. Cashier was excellent though. Very nice. More

by EZEQUIEL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mia Young
Mar 03, 2021 -

Nissan of Torrance responded

Hello Ezequiel, we are disappointed to hear that you had a negative experience. We hope that you are willing to give us another chance. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 11, 2021

Manny was very professional and made sure I had everything I needed. Was very pleased by his customer service. Will continue returning for maintenance work. More

by ANDREW.NEGRETE56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Feb 13, 2021 -

Nissan of Torrance responded

Hello Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 10, 2021

Atmosphere is very nice and clean. Claudio was very helpful & pleasant. He explained in detail what needed to be done. I will continue my services here More

by CYNTHIACYIARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
Feb 13, 2021 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 09, 2021

Great service as always.Thank you Chris and Nissan Great service as always. Thank you Chris and Nissan Torrance team. Cube feels like new again. Will be back when time is due. Excellent service. More

by CFRANCISCO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 09, 2021

It was the worst service I have ever had. Very unsatisfied and poor professionalism. THE WORST AND I WILL NEVER RECOMMEND ANY BODY THAT I KNOW TO THAT BRANCH EVER AGAIN. POOR QUALITY. More

by OdY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudio Gutierrez
Mar 03, 2021 -

Nissan of Torrance responded

Hi Ody, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not satisfied with your visit. Thank you again for taking the time to let us know how we can improve. Take care.

February 08, 2021

Excellent service!! Great Team!! Refreshments and as a healthcare worker I seen they’re practicing great social distance rules. 4/5 Stars Nissan of Torrance More

by LUVJAZZ10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas
Feb 11, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 06, 2021

Chris was awesome however my services were not. Went in twice after service and left with a bigger problem. My fat sounds horrible after getting rear brakes done and they even changed them twice because of More

by SALAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Nissan of Torrance responded

Hello Salam, we're disappointed to hear of the negative experience you had at our location. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

February 05, 2021

I was really happy with the quality of service that I received on yesterday. The service was thorough and complete. I have no other remarks at this time. More

by LDLYDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas, Claudio Gutierrez
Feb 11, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 04, 2021

Great service, reviewed all the service records history to recommend needed work. They issue coupons to save and have a rewards program. Highly recommend this dealership for service. More

by HEATHERNESBITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas
Feb 11, 2021 -

Nissan of Torrance responded

Hello Heather, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 04, 2021

I was completely satisfied with your customer relation service and service technicians explaining clearly all work to be done. I will be returning to finish work that has to be completed, thank you. More

by ROBERTBELTRAN64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses, and Lia
Feb 11, 2021 -

Nissan of Torrance responded

Hello Robert, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

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