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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,160 Reviews

2,160 Reviews of Nissan of South Bay - Service Center

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March 22, 2021

I got my oil and filter fixed along with my tires rotated yesterday, which costed me over 300 dollars. On top of that it took hours and when they were about wrap up, I was told I needed to get my brakes fixe More

by c.quirarte
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Manny Villegas
Mar 24, 2021 -

Nissan of Torrance responded

Hello Mr.Quirarte, We are sorry to hear about your experience. Your concerns are completely valid and we would be happy to address them. When you came in for service you didn't pay $300 dollars for an oil change and tire rotation. Here is what you paid for: Oil and filter $39.99 Break fluid service $139.99 Alignment $129.99 Plus Tax Estimate on Breaks was approximately $600 for rear and front replacement (not $900) If you add the breaks to the work that you had performed that would be a little over $900 plus tax. Our technician would be happy to show you that your breaks will need to be replaced very soon. We are always happy to help and clarify any misunderstandings. The last thing we want is for anyone to feel taken advantage of no matter the age. If you wish to further discuss please don't hesitate to contact us at 310-536-4000 x2249. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 22, 2021

I would have given it a 5 star rating but everything is expensive. I know nothing is free in life but xxxx. It might just be better to take the bus More

by JOSH@JOSHMROSEN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanara
Apr 19, 2021 -

Nissan of Torrance responded

Hello Josh, thank you for sharing your experience! We understand that dealership pricing can be a little pricier than a privately owned shop, however it does have its perks. We have experienced many scenarios in which we are having to fix issues caused by private mechanics etc. Our dealership does offer very competitive pricing if not the best pricing in the area. We respect your opinion, and want to let you know that we are here and happy to help should anything come up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 22, 2021

They are awesome, always cares on my needs and looks forward to help, great attitude and very professional, good facilities and free car wash and coffee, who can denied? Overall awesome More

by SSAULITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
Mar 23, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 20, 2021

Customer service was below my expectations, car was not washed as they usually do and service to my car was not done according to Nissan specifications; (tire pressure was not adjusted correct, it was over More

by ELDIOGOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Nissan of Torrance responded

Hello Eldio, you and I communicated via email regarding your concerns. We have addressed the concerns you listed. If you have further questions or concerns please reach me at ereyes@ntnissan.com. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2021

My service adviser was friendly, courteous and kept me updated regarding the status of the service of my vehicle. Additionally her anticipated completion date was accurate. More

by BMCDUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
Mar 18, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We appreciate you taking the time to leave us this feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2021

Amazing service. The easiest lease I have ever completed. Everything online. In and out of the dealer in less than 2 hours. Ant exact vehicle I wanted. Lobe my new Rogue. The best dealer exper More

by DONT2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Albert Vu, Eddie Rosas
Mar 19, 2021 -

Nissan of Torrance responded

Hello Don, congrats on your brand new Nissan Rogue and welcome to the Nissan of Torrance family! We strive for 100% satisfaction, and it is great to see you had such a positive experience. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2021

My service technician was very attentive and thorough in addressing my concerns. The servicing of my vehicle was done in a timely manner. Great service. More

by CALEXCEOANNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick
Mar 19, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 18, 2021

Excellent costumer service and super fast definitely I’m going to continue to take my car to Nissan of Torrence for my next maintenance service More

by HUGOMONROY2380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Mar 19, 2021 -

Nissan of Torrance responded

Hi Hugo, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2021

I was overall very satisfied with the attention received. From now on I’ll have my 2020 Nissan Rogue Sport SL maintain at your dealership. Thanks 😊 More

by BLASRUIZ48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Madrigal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Nissan of Torrance responded

Hello, Thank you for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2021

Richard Burns Customerservice, 4 star, helpful & out of Nissan for 1 hour & 30 minutes. Only one employee help me, the rest doesn’t apply to me. Thanks More

by LILLIUM44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only one employee help me, the rest don’t apply to me. Thanks
Mar 18, 2021 -

Nissan of Torrance responded

Hello, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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