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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,160 Reviews

2,160 Reviews of Nissan of South Bay - Service Center

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April 12, 2021

Muy buena la atencion que me brindo, me explico muy claro lo que a mi carro necesitaba y me ayudo con la renta de un carro, Shanarah es una persona muy professional. Gracias More

by normal677
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanarah Roberts
Apr 13, 2021 -

Nissan of Torrance responded

Hola Norma, Nos da mucho gusto que este feliz con su reciente visita a Nissan de Torrance. Aqui estamos para servirle en lo que se le ofresca. Hasta la proxima! Cuidese! Saludos Hamables, Liz Reyes Directora de Relaciones al Cliente

April 12, 2021

Good service, convenient. Could take a bit to improve speed of initial service check in process. Like a lot that you guys washing the car after the service! More

by KARLO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanara
Apr 13, 2021 -

Nissan of Torrance responded

Hi Karlo, thank you so much for your positive comments about Nissan Of Torrance! We will work on doing a better job and providing a more accurate check in. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 12, 2021

Manny was great. Immediately available and kept me updated on the progress of my car the whole time. I’m very happy with the customer service. More

by noelle.gould
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Apr 13, 2021 -

Nissan of Torrance responded

Hi Noelle, thank you so much for your positive comments about Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 12, 2021

They did not address my complaint for the past year and a haft. Instead of working on the ac they fixed a few months back the cost me a lot of money, they worked on the transmission that also cost a lot. Now More

by FJvilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Villegas
Apr 27, 2021 -

Nissan of Torrance responded

Fjvilla, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 12, 2021

I receive great service at Hawthorne nissian. I have always brought my vehicle their the customer service and service is great. I wis they were closer to me More

by SMDD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick burns
Apr 13, 2021 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! We are so pleased you enjoyed your visit to Nissan Of Torrance! Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 12, 2021

Excellent service friendly dealership. My car came out looking almost brand new. I will definitely refer this dealership to others. Also my lst visit. Will not be my last More

by RONALDMCGHEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Also the gentlemen who helped me was excellent
Apr 13, 2021 -

Nissan of Torrance responded

Hello Ronald, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2021

Outstanding and communication. Shanarah R was excellent and gave me up to date information regarding the car maintenance process. Having a woman assist with discussing service processes is very important. More

by MULDREWBUCHANANMARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanahan R., Gustavo Gonzalez
Apr 13, 2021 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2021

The employees were friendly. It was very clean.Once i The employees were friendly. It was very clean. Once i made my appointment. I got a text to reminded me which was helpful Everyone was safe wearin More

by SHIRLEYJCARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Nissan of Torrance responded

Hi Shirley, thank you so much for your positive comments about Nissan Of Torrance! We are glad you felt safe. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2021

The service was good but the price was not reasonable at all. They wanted me to change the transmission fluid and brakes by $800! They just try to get as much money from you. My car had just reached 30,000 More

by OMAR.AL.EKHMIMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Nissan of Torrance responded

Hi Omar, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you were not completely satisfied with your visit. The 30K service entails more than just an oil change and an air filter; as for the brakes depends on the way the vehicle is driven. If you have doubts about the recommendations we would be happy to go over manufacture recommended services and show you why the brakes were recommended. We appreciate you bringing this experience to our attention. If you are willing, please contact us at ereyes@ntnissan.com so we can work towards a resolution. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 08, 2021

It was my pleasure to have worked with my Service Representative Rick Burns he was very polite, courteous, well informed and was able to answer all of my questions. More

by DAHILL143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Burns, Rick
Apr 08, 2021 -

Nissan of Torrance responded

Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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