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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,160 Reviews

2,160 Reviews of Nissan of South Bay - Service Center

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April 15, 2021

Fast and professional. Shahara had a wonderful attitude and smile you could see with her mask on! We will be back soon. Love shopping for cars there too. More

by ANDREW@ANDREWGALVES.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shahara
Apr 18, 2021 -

Nissan of Torrance responded

Hi Andrew, your wonderful feedback and rating mean a lot to us. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 15, 2021

Made appointment to do recall. They couldn't do it due to backorder of parts. Nice to know this when I called to make the appointment. More

by ERIzIVO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannaha
Apr 18, 2021 -

Nissan of Torrance responded

Thank you for taking the time to let us know how we did. We will pass along your comments to our team. We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 15, 2021

Service associate was great. Wait time was a bit long but overall service was good. Compared to service center closest to me this one was by far the best. More

by DZNDIVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Mia Young
Apr 18, 2021 -

Nissan of Torrance responded

Hello Dzndiva, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 14, 2021

Excellent service and Manny customer service is always very pleasant. He always does Makes sure your needs are all taken care of, he checks on you and see if you need anything, while you wait for your ser More

by LILLIANBECERRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Apr 18, 2021 -

Nissan of Torrance responded

Hi Lillian, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 14, 2021

This was my first time at your dealership and Chris was great! I text him not knowing it was his day off and he replied. Thank you but I hate bothering a person on their day off. I'll be back for service! More

by RENE.WASHINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Nissan of Torrance responded

Hi Rene, thank you so much for your positive comments about Nissan Of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2021

I bright my SUV in for a recall time and oil/filter change. The service rep was friendly and knowledgeable, however, their technician said my tire treads were at 2/32 and all needed to be replaced but More

by BRYAN_LIBBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Burns
Apr 27, 2021 -

Nissan of Torrance responded

Hello Bryan, We are sorry to hear that we didn't provide the top quality service we strive to provide. I am not sure how our Technician got those numbers, but in the future you can always ask to speak to the Technician who worked on your vehicle as our Advisors make recommendations based on our Technicians findings. I believe that our Technicians and Advisors have integrity and if at any point we failed you we are sorry! We will use your comments to coach our team as we want to make sure that all recommendations are accurate. Thank you for your feedback! We hope you are willing to give us another chance. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2021

Service Department needs help, do not bring your car to Torrance Nissan for service. Shanrah Roberts service advisor needs to look for other work because she has no clue what she is doing. More

by CHAMBERS.TIFFANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shanarah Roberts
Apr 30, 2021 -

Nissan of Torrance responded

Hi Tiffany, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2021

II appreciate Rick’s kind demeanor and his great customer services ethics (which is a lost art these days). I would like to thank Rick for aiding me in getting my car serviced. More

by TREASURELYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick
Apr 18, 2021 -

Nissan of Torrance responded

Treasurelyn, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2021

I love that place and their services. The place is always well maintained and the personnel is always very much friendly. Would always recommend it. More

by mayan0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Blas, Mia Young
Apr 18, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2021

I really like they service my car but i really would love for them to wash my car because it was very dirty .other then that i I enjoy the service. More

by Sporter1951
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2021 -

Nissan of Torrance responded

Thank you for taking the time to let us know how we did. We offer a car wash after service is completed we apologize if it wasn’t done or if a poor job was done. If you’re ever in the area we would be happy to take care of your car wash, Monday through Thursday would work best. We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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