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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,160 Reviews

2,160 Reviews of Nissan of South Bay - Service Center

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April 22, 2021

Chris, my service rep, was a heat help. The car was returned clean, and the work done was excellent. I just waited and the dealership until my car was as finished. More

by davidfrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Nissan of Torrance responded

Hello David, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 22, 2021

Took car in for service. Tire rotation and oil change and a free air filter cost approximately. $50.00. Had to get shocks, tuneup, air service and the bill ended up $998. More

by Kfran10195
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Apr 27, 2021 -

Nissan of Torrance responded

Hello, Thank you for taking the time to tell us about your recent service experience. We do our best to offer competitive pricing if not the best in the area. We are glad to see that you are taking care of all of your recommended services as it will keep your vehicle in the best shape. We appreciate you choosing Nissan of Torrance, we truly value your business. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 22, 2021

Great service that I received at Hawthorne nissian. I have been going to Nissian Hawthorne since I purchased my vehicle new in 2013. Great job. More

by SMDD88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick burns
Apr 27, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Your loyalty means a lot to us! We look forward to being your dealer of choice. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 21, 2021

If I could give no stars I would, front desk hung up on me. Service is terrible, I’ve taken my car back for the same problems multiple times. My problems are still happening. Service is also very rude. Wor More

by NOE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia Young
May 07, 2021 -

Nissan of Torrance responded

Hello Noe, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com so we can work towards a resolution. I will be back in the office tomorrow and look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 20, 2021

Chris did a great job of getting me checked in and keeping me informed throughout the repairs process. Great service runs in the family, as I purchased my car from Chris' dad, Frank! Truly fantastic s More

by DJ_TREX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Nissan of Torrance responded

Hi Dj_trex, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 17, 2021

Shanarra was awesome through the whole process. She made sure I was covered for the entire repair. Kept me informed of progress. Great great great More

by ADRIAN9007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanarra
Apr 23, 2021 -

Nissan of Torrance responded

Hi Adrian, thank you so much for your positive comments about Nissan Of Torrance! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 17, 2021

Manuel worked diligently to assist me with the problem with my vehicle. He was courteous and professional. I asked very specific questions that he found answers for. More

by kiski61@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria, Manny Villegas
Apr 18, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 17, 2021

Great service as well the job was made in a Good manner of time I was no expecting any kind of discount and I get a coupon thank you! More

by FAUSTO_AQUINTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
Apr 23, 2021 -

Nissan of Torrance responded

Hello Fausto, We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 16, 2021

Always appreciate the sincere and positive helpfulness of Claudio & Other Service Folks. I’ve been using your Services for a few years, so keep doing what your doing now. More

by NAMODIO888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez
Apr 23, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! It's experiences like yours that really keep us motivated! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 15, 2021

In the last couple of years or so it appears there has possibly been a change in hands of the business. I have been a long time customer. The waiting time is much, much longer and every time I get my car More

by LUVYAHDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Villegas
May 04, 2021 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com to discuss this further. Kind Regards, Elizabeth Reyes Customer Relations Manager

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