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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,160 Reviews

2,160 Reviews of Nissan of South Bay - Service Center

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May 25, 2021

I had a scheduled appt and the sign said to wait in car for someone to meet you. I waited 30 mins and called because there was no one who came out to us, and there were other people in their cars waiting t More

by Blue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Nissan of Torrance responded

Hello, Thank you for taking the time to let us know how we did. We apologize for the excessive wait time as we understand your time is invaluable. We have made this a topic of discussion at our Service meeting and hope to improve. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 24, 2021

Mia is the best she always gives me the best service she always never disappoint me. She needs a raise !!! Keep up the GREAT work !!! More

by Cecemaxwell19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
May 28, 2021 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan Of Torrance! We are happy to pass along your comments to the team! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 24, 2021

Good, quick service and able to answer any questions I have. Why does it have to be twenty five words minium. Seems a bit odd. More

by GROUNDFIELD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
May 28, 2021 -

Nissan of Torrance responded

Hi , thank you so much for your positive comments about Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 24, 2021

Kept being told my car was fixed but it was not. Had to go back three time in the same day. Had to leave the car behind and still haven’t heard back from them More

by JAVJM824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Blas
Jun 12, 2021 -

Nissan of Torrance responded

Hello, we are disappointed to hear of the negative experience you had at our location. We hope that it has now been resolved to your satisfaction. We hope you're willing to give us another opportunity. If you wish to further discuss please contact me at ereyes@ntnissan.com so we can resolve any concerns you may have, I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 20, 2021

Super friendly and amazing service! It was super easy to check in and get the service that my car needed. Thanks Nissan of Torrance! You’re the best! More

by TKJANZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Mims, Elisa Zemora, Claudio Gutierrez, Jordan Blas, Gustavo Gonzalez, Itati Ison
May 20, 2021 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan Of Torrance! We sincerely thank you for the positive review, and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 20, 2021

I started coming to Nissan in Torrance to service my car, I’m very pleased with their prompt attention in taking care of my car, very friendly with high lever of customer service! Thank you to all!!! Chris F More

by SBARRNAVY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 20, 2021

Came in because my radiator was leaking. Richard assisted me and he really had amazing customer service. I was so happy that he helped me out. More

by CO12299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
May 21, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. Your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 18, 2021

A good experience, everyone was friendly, and timely in response, The ride home and the ride back was greatly appreciated, made for a good experience. More

by DOMINICJPAGONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
May 20, 2021 -

Nissan of Torrance responded

Hi Dominic, thank you so much for your positive comments about Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 17, 2021

Associate was rude and took his lovely time, when my car was ready, 25 min prior of him approaching me. I even communicated to him, that I needed to leave soon. Took more than two hours for a oil change. Wo More

by JAM12227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claudio Gutierrez
Jun 01, 2021 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We hope you are willing to give us another chance. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com so we can work towards a resolution. I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 17, 2021

Polite staff member who kept me well informed with the progress of my car. Also, the lyft ride was very convenient. This was the most pleasant experience I've had with this location. More

by VICKI973343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
May 18, 2021 -

Nissan of Torrance responded

Hello Vicki, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

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