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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,160 Reviews

2,160 Reviews of Nissan of South Bay - Service Center

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May 29, 2021

They diagnose the problem and get started on fixing the car right away. I was in good hands here. Communicated very effectively and gave updates. More

by Cbass214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
May 31, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2021

Mia Young provided knowledgeable and resourceful resources, and maintained a positive attitude. She kept me informed about my vehicle that was in for service. Great customer service! More

by EMSANDOV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
May 28, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. Your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2021

Great service and Jorge was very informative when it came to letting me know what repairs needed to be done still. Detailed list of service needed. More

by RBSUBARUPARTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Albert Vu, Mia Young
May 29, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2021

Very courteous and customer oriented. Very professional . The facility and showroom is clean and sanitized. Offered a free wash for my car, 30 min waiting More

by PERSAUD6
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
May 29, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 27, 2021

Well I was very excited when I received a text saying that my car was ready, around 11:00 a.m. and that if I wanted a car wash, just allowed extra 20 minutes. After an hour I asked if it was ready? They More

by AMTUTIS
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2021 -

Nissan of Torrance responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit and completely understand why you're disappointed. There was clearly miscommunication and I apologize for that. We would be happy to take care of that wash whenever you are in the area. We hope you are willing to give us another chance. Please reach out to us at ereyes@ntnissan.com so we can work towards a resolution. kind Regards, Elizabeth Reyes Customer Relations Manager

May 26, 2021

Richard was extremely helpful and made sure my duplicate key was ready in a very reasonable time. He maintained great communication via text of the cost and time estimate information More

by FAOLARTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
May 28, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 26, 2021

The employees are nice and I never seem to have a problem with them. Accurate on my wait times which is helpful and give out coupon for services during the pandemic that have really been helpful. Staff is fu More

by MISERYKILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
May 28, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Your satisfaction is our top priority. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 25, 2021

Excellent service, Manuel Villegas is very professional . He answered all my questions, he tx me when my car was ready. Also the lady that gave me the invoice was very nice More

by ginagonba12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
May 28, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 25, 2021

Chris was great, kept me updated on the progress of my car repairs/services. This dealership has fair prices and car was ready the same day. Thanks! More

by DLIZARDLOVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Nissan of Torrance responded

Hello, We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 25, 2021

Mia was great! There was another guy that was trying to help me at the beginning and he wasn’t friendly at all but Mia change it into a great experience. More

by Johanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mia Young
May 28, 2021 -

Nissan of Torrance responded

Hello, We appreciate your positive review about your recent experience with Mia! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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