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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,161 Reviews

2,161 Reviews of Nissan of South Bay - Service Center

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July 23, 2021

Some of the worker there this time and previously seem a bit rude yet my Service Advisor compensated for that rudeness. One worker as me to stand outside in front of my car. It was hot out there, but Richar More

by SEBASTIANKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
July 22, 2021

I love coming to this Dealership because they’re efficient, respectful and professional. Everyone is kind and friendly, Mia was exceptional, she explained all my options. More

by BSANWON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Mia Young
Jul 25, 2021 -

Nissan of Torrance responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 22, 2021

Excelente servicio como.siempre, la amabilidad y paciencia hacia los clientes es definitivamente muy bueno. Me.encanta que tengan listo cafecito con pan en lo que se espera More

by Patricia Orellana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
July 21, 2021

We have been coming to this dealership from when it was under the previous ownership. Have purchased our car here and only serviced here. I appreciate everyone there I dealt with. Everyone has been nice an More

by Mchudoba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jul 25, 2021 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 21, 2021

I’ve been going to a different dealer for the past 4 years and have been unhappy. I’m glad I switched to Nissan of Torrance. They have quick service and great customer service. More

by SATO_KATHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Jul 25, 2021 -

Nissan of Torrance responded

Sato_kathy, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 21, 2021

The only reason why I’d recommend this service is solely because of Rick. Very knowledgeable and tried to make things right. Sadly won’t be returning here for any reason due to this tiring process to get my More

by Ace12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
Jul 25, 2021 -

Nissan of Torrance responded

Ace12, we're happy you found our Rick to be so supportive during your experience here at Nissan Of Torrance. We hope you are willing to give us another chance. If you wish to further discuss contact us at 310-536-4000 x2225. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

they treat you different when you show up with a discount coupon. wait time just for oil change is more than 2 and a half hours with appointment. More

by MUHAMMAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Nissan of Torrance responded

Hi Muhammad, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Unfortunately there are days the shop is busier which extends the wait time as we also perform a Multi Point Inspection and perform a car wash. We apologize that you felt you were treated differently due to using a coupon. I can assure you that we would not provide coupons if we didn't want our customers using them. We appreciate all business and sincerely apologize that you felt that way. If you wish to further discuss, please contact me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

I went in to get an oil change and asked for an appraisal for my car because I want to sell it, that was not done. I got minimal help with what I needed. I also asked to help with a CD that was stuck in my C More

by MMOTLE271
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
N/a
Aug 13, 2021 -

Nissan of Torrance responded

Hello, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

Rick Burns took great care of us with our 2015 Rogue. We needed 4 new tires and he was very knowledgeable about what tires to buy. Plus, he was friendly a and helpful. More

by SH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Burns
Jul 21, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2021

Was not greeted or acknowledged until 30 mins after my arrival & I had to asked twice to be helped . The rep did not explained recommendations. More

by REBECA.OSORNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Nissan of Torrance responded

Hi Rebeca, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We truly apologize that you weren't greeted in a timely manner. There are times where our reps are tide up with customers or on the line with extended warranties, which would delay them from greeting you immediately. We are working on a process to ensure this does not happen again as we know your time is very valuable. Kind Regards, Elizabeth Reyes Customer Relations Manager

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