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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,163 Reviews
Call Service Center (310) 536-4000

2,163 Reviews of Nissan of South Bay - Service Center

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August 02, 2021

I have great experience with Angel Corona excellent worker and better person The only problem was finally with cashier I am waiting 40 minutes for the keys When the keys stay with the cashier alwa More

by Juan Sánchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ángel Corona
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Aug 13, 2021 -

Nissan of Torrance responded

We appreciate your positive review about your recent experience with Angel! We apologize for the long wait time to get your keys. We have addressed your concerns to prevent this from happening again. We hope to see you again. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2021

I met my expectations and gave me a ride , sanitized my car and washed. Thats all i can say. Thank you. I will recommend t More

by LOVELYHURT67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2021

Richard was very helpful and very kind and helped me with all of the needs that my car had. I appreciate his patience and his attitude. More

by CHRISTIANGASTALDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
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Aug 13, 2021 -

Nissan of Torrance responded

Hello Christian, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 30, 2021

I was greeted upon arriving. Manny helped me with arranging my car maintenance. He was Kind, patient, answered all my questions. Everything after that went smooth. Everyone was great. The restroom w More

by R_S_V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Aug 13, 2021 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 30, 2021

Respectful they immediately evaluated the problem which takes more than 4 hrs so they provided me with transportation home and pick me up when done. More

by RWPACIFICAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Aug 13, 2021 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 29, 2021

Service was fine, car pick up process needs a bit of work to flow more smoothly. Never got a recap of work that was done More

by RUTH_DEARCOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudio Gutierrez
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Aug 13, 2021 -

Nissan of Torrance responded

Hello Ruth, thank you for your feedback as it helps us improve. I will get with your Service Advisor to get you a copy of the Repair Order. Thank you for your feedback as it helps us improve. We will work on a better process to make the pick up process seamless. Thank you for you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 28, 2021

Nissan of Torrance is a great dealership. I appreciate the excellent customer service. The service department is always upfront about the maintenance work and the prices are fair. More

by LAMASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanarah Roberts
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July 28, 2021

Great service! Very helpful and happy to answer all of the questions that I had. Good service center. Took care of the issues with my vehicle quickly. More

by BEASLEYLAUREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanarah- 5 stars
Report | Print
Aug 13, 2021 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan Of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 28, 2021

The young man that service me and explain everything about my vehicle was very professional and kind. I love the quality of the work that he has provided at this dealership always bring my car here for More

by ELIHANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Aug 13, 2021 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 27, 2021

The dealer is poor for the services and the quality no good we have to wait to much time for oil changes about 2 hours More

by RAMOS78US
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Claudio Gutierrez, Jordan Blas, Mia Young
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Aug 13, 2021 -

Nissan of Torrance responded

Hello, we apologize for the longer wait time. When we perform an oil change we also perform a multi point inspection and a car wash, all of this has to be taken into consideration. We apologize if we over promised and under delivered. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

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