Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Nissan of Torrance

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.4
2,383 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
Contact Dealership

20550 Hawthorne Blvd

Torrance, CA

90503

Directions

By Type

Showing 2,383 reviews

March 30, 2023

New service guy was doing his best but was strongly urging me to get additional things done to my car that was not necessary but he kept saying i needed it More

by Awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Our Advisors should be advising recommended services; however, never being pushy. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

The service was ok it took a little longer than expected but over all it was ok More

by SHANAYECARPENTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we appreciate your sincere feedback as it helps us improve. We are glad the work was completed to your satisfaction and will improve on completion time. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

The dealership took good care of me they made sure my car would be working perfectly when I left their More

by SONYAGIVENSLETITIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We are glad the work was performed to your satisfaction. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

First time coming here and I will be back to do all my maintenance! Yvonne addressed all my concerns and even kept me updated when she was off of work with the help of another advisor. More

by GABBY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo, Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 29, 2023

The service was satisfactory. I just don’t like when the service advisor tries to upswell me. Also I asked for and was told my car would be washed and it wasn’t. More

by CLR.THEAGENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could provide a satisfactory experience. In regard to the upsell; our Advisors job is to advise work based on year, miles, maintenance history, Nissan recommended services and Technician recommendations and our customers have the right to decline the recommended work; our intention is not to make you feel that we are trying to upsell you. As for the car wash, we apologize that it was overlooked during your visit, if you are ever in the area, we would be happy to take care of the wash for you. Our apologies for any inconvenience caused. We hope to be of service to you in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 27, 2023

I enjoy bringing my Nissan Rogue because Richard from service is great man he take the time to explain everything that is needed and recommend More

by wilberte.taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, our team strives to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! Richard is very dedicated to providing the best customer service possible; we will pass along your excellent feedback to him. Thank you once again for sharing this feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2023

Mendez Jones is very helpful honest, and professional, i will stay with this dealer for my service needs. More

by opth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! It is experiences like yours that really keep us motivated! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2023

They are very professional and work hard to take care of business Awesome people indeed More

by MRSPACEMAN77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind words and this excellent review! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 25, 2023

Gave me back my car with a light on my dashboard, had to leave it for an extra day. More

by DFDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hi Dfds, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 24, 2023

Customer service was very good and wait time was ok and complimentary coffee was appreciated. More

by MORRISONGCKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Morrison, thank you for taking the time to let us know how we did. We are happy to read your positive comments about your recent visit. If there is anything we could have done differently to earn a 5/5 review, please let us know. Unfortunately, a 3/5 star is considered a failing rating for us. We are always open and looking for ways to improve. Thank you for choosing Nissan of Torrance. Kind Regards, Elizabeth Reyes Customer Relations Manager

1
...
79
80
81
...
239