Nissan of St. Augustine

This could be a very lengthy review - but in a nutshell - we were rushed into buying a used vehicle - that was touted by the salesperson to be the BEST deal ever. He raved about the pristine condition of th we were rushed into buying a used vehicle - that was touted by the salesperson to be the BEST deal ever. He raved about the pristine condition of the vehicle, the phenominal price, the low mileage, the 'CLEAN' carfax ... we got no 'deal' on the price. In fact - we paid $8,000 more that the car was worth. Yes, it looked good on the lot ... but we found out a few weeks later -- it had major body work and repainting done and the damage to the front end was not addressed at all when we were there. Our son-in-law even commented on what he thought was overspray with the salesperson and he stated 'it must have happened at the factory - it's was just an oversight on their part'.... NOPE - it wasn't and St. Augustine knew the car had issues and the carfax was FALSE!! They claimed the car was in EXCELLENT condition...now we have an UPSIDEDOWN loan we can not climb out of and are so strapped financiallly since we can not resell the car for anything near what we paid. We are going to pursue getting this resolved with the owner/manager of the dealership and will certainly post a more positive remark if we get any satisfaction. More

Came to the dealrship for a autotrader listing. when we got there they told me the car was listed incorrectly by mistake. then wanted me to look at a different more expensive car. they were going to giv got there they told me the car was listed incorrectly by mistake. then wanted me to look at a different more expensive car. they were going to give me a deal on a 2010 not knowing that i had edmunds data with me. Their super duper deal was $2000 above the msrp on a 2011 car. Classic car dealer "bait and switch". Watch out for car dealer tricks here. Do your research to do battle with guys like this. The saleman seemed like a good guy, i suspect a deceptive sales manager in the shadows. More

I had been looking at a used Mercury vehicle for about six weeks each time I passed the dealership, and decided to stop in one day to look at the car more closely. I had already checked the web site and k six weeks each time I passed the dealership, and decided to stop in one day to look at the car more closely. I had already checked the web site and knew the price, mileage and other details about the car. When I went by the dealership, I looked the car over closely and decided to take it for a test drive. The salesman was there for a weekend promotion (they had brought in extra people to handle response to their large mailing, he told me) and was very easy to deal with. However, after my test drive, I went in to work the numbers to see if it would be affordable, and he started off $4,000 more than the asking price listed on the web. I was quick to mention this to him, and they did ultimately honor the price as stated on the web. They were efficient in handling the deal, arranging reasonable financing and getting the vehicle delivered to me in a relatively short amount of time, a total of about 2 hours. They did assist me in getting my other vehicle home, along with the one I had purchased. All things considered, they were very courteous and I felt that they handled the sale well. More

Two words "Mike Clarke". Mike met me out front, was very friendly and worked with me throughout the entire purchasing process. I ended up at the Nissan dealership by mistake but walked away front, was very friendly and worked with me throughout the entire purchasing process. I ended up at the Nissan dealership by mistake but walked away very happy with the purchase of a used truck. Customer Service: As I said Mike worked with me throught the entire process, there was no double team or "managers" to speak with. Quality of Work: The service department installed side rails for my truck in about 30 minutes. Friendliness: Mike and the service personnel were very friendly. Others around the dealership were also enjoying themselves and the atmosphere was plesant. Price: I received an excellent deal on a used vehicle. Overall Experience: I recommend this dealership and I will continue to go back for service and just to say hello to some of the staff. More

I have a 2009 Armada LE. This is my 8th and FINAL Nissan. In 15 years of owning only nissans, I have watched their quality go staight to hell. This $55,000 Armada is the LAST nissan for me. nissan of St. In 15 years of owning only nissans, I have watched their quality go staight to hell. This $55,000 Armada is the LAST nissan for me. nissan of St. Augustine has the WORST "service" department I have ever experienced in 30 years of owning cars. I have been in there over 7 times in 18 months. The big problem was their SABOTAGE of a multiple valid warranty claims, which I will explain in a moment. On the 7 occasions I had to use them for a simple oil change, or warranty work, here is what happened. The oil changes were exactly that: an oil change. They filled the washer fluid with - water. They did not check a single thing on the so-called 21 point checklist. They did not check the wiper blades, which were ragged. Ignored a simple cleaning of one crusted battery terminal. On all 3 oil changes and nothing else was checked! But the REAL problems arose with warranty work - TIP: if you need warranty work: RUN from this dealer. They will do everything possible to SABOTAGE your warranty claim, even though it is valid. I had tremendous rust inside and outside of this defective sled, even in the headrest stems. The wheels are heavily pitted. My right side mirror broke because it had a defective mirror frame. This dealership told Nissan it was "typical wear and tear", a flat out LIE. The clown who runs the "service" department told me that I need to >>> wash my car every day to prevent rust, as I live within 1 mile of the beach <<<. I asked him: "should I also wash my cheap chrome headrest stems every day, which are totally corroded??" He gave me a dumb stare, as he knew his comment was purely imbecilic. On one occasion they told me a part was in for repairing my SUV. I made a Saturday appointment. I was there 90 minutes waiting for the work to be done, when they told me : "oh sorry - the part is not here." They wasted my Saturday morning. On the two occasions on which they actually did do warranty work - they failed to reassemble the parts on the seat and a mirror, so they do not work properly. In other words, they also have incompetent techs working on cars there, who fail to check their own work. I have caught them lying tome about exactly what work need to be done The Another occasion, it took over 40 minutes just to get the bill and check out. The last time i was there, they refused to give me the warranty invoice,and said we will mail it to you. That was 6 weeks ago. They never did. When Parker owned this dealership, it had NONE of these problems - now it has gone to hell after being sold. Bottom line, they are INCOMPETENT and the owner could care less about us, the customer. I asked him for a call. The dealer owner does not care about Customers, as he totally ignored me. Consumers - GO ANYWHERE but AVOID nissan on St. Augustine to buy or maintain your vehicle!! And remember - nissan uses cheap metal, cheap leather, and parts in their cars, which they did not do 8 years ago. If you want an import from an Asian country, get a Hyundai or Toyota or Honda, even a Kia. Nissans are now: J-U-N-K. More

I have had service at this dealership in the past and the treatment was outdstanding. I just purchased a new Altima because of the service and also the professional manner in which I was treated by Anthony, treatment was outdstanding. I just purchased a new Altima because of the service and also the professional manner in which I was treated by Anthony, Ace and the entire management team. I was not easy to deal with as I shopped various dealers after I determined the car I wanted. St. Augustine was able to provide the price and car I wanted. We concluded the purchase and delivery in a matter of a couple of hours after reaching mutual agreement. I actually closed the dealereship down on a Saturday night. I highly recommend Anthony and this dealership. More

After I was greeted by one of the sales associates I described what I was looking for and what I wanted to pay. After giving the guy information about what I make a month and telling him I had perfect c described what I was looking for and what I wanted to pay. After giving the guy information about what I make a month and telling him I had perfect credit he told me I would never be able to get a payment below $300-$400 and I would have a high interest rate. He refused to run my credit alone and insisted that my boyfriend must co-sign even though I had a previous car loan in my name alone.Not only did he act as if it was a privledge to be "served" by them, but was unable to find the key to the car I wanted to look at. After 15 minutes my boyfriend and I decided to go and never received an apology from him. The manager Jesus came out as we were about to leave and told us he would find the key in 3 minutes if we would stay, again no apology for any inconvience. We ended up leaving and going to Mike Shad Nissan of Orange Park. We had an awesome experience with everyone there and I was able to get a 2010 Versa Hatchback by myself for $260 a month with interest at 5.84%. Mike Shad Nissan was respectable and listened to me. The St. Augustine Nissan acted like they were doing me a favor for just talking to me. They did not listen to what I wanted and completely refused to run my credit. I have never had a company that is trying to sell something to me refuse to do an important part of the process. I did receive a follow up call from Jesus who told me it was too bad I couldn't take advantage of their lifetime warrenty, which I responded with, well it's too bad you couldn't find the key to the car I wanted to look at. More

I sent in an Internet request and Leda called me the next day. She got my information over the phone and began to process my credit application. She was very professional at all times. I met with her this day. She got my information over the phone and began to process my credit application. She was very professional at all times. I met with her this morning and we looked at cars that would fit my price range. When I finally decided on the vehicle I liked, she got with Bob and they manaaged to get me financed even though my credit is not that great. I was very pleased with their service and friendliness. This is the best car buying experience I have had (and I've had a few). I will definitely recommend this dealership to anyone looking for a vehicle. More

My stepson and his wife purchased a new Nissan Pathfinder May 7th, 2010. Three dents found on vehicle which were repaired finally by May 10th. Began hearing noise from the engine area on May 9th. It took May 7th, 2010. Three dents found on vehicle which were repaired finally by May 10th. Began hearing noise from the engine area on May 9th. It took them until May 21st. to determine cause of noise and do repair. Noise supposedly coming from windshield wiper motor which needed to be replaced and for whatever reason they needed to replace entire windshield. When car finally returned on the 21st. had them take the car back as the newly installed windshield was at best, poorly installed. The rubber moulding around the glass was a mess, not consistent, pushed in in various areas and scratches in the paint. The attitude of Todd Shepherd who indicates he is the GM and part owner of the dealership was terrible at best. Evidently he has a problem with accepting responsibility and doing what is right as his statement was we didn't build the car, Nissan did so it was not their fault and it should be taken up with Nissan. When I tried, on behalf of my daughter-in-law, to speak with Mr. Shepherd to discuss the situation and get it resolved his attitude was I need to talk to their attorney and hung up the phone. He than proceeded to call my daughter-in-law to tell her that nothing would be done and he didn't appreciate my calling. Now I ask - is this the type of dealership anyone would want to do business with, who won't accept responsibility for their actions or inactions. As of today May 22nd. she is still without a vehicle and a Nissan dealership who has her trade in as well as the new vehicle. More

I have purchased 4 cars from this dealership; three from the current owner and one from the previous owner. Working with Paul Smathers as a car sales person is a pleasure. He gets answers quickly, knows his the current owner and one from the previous owner. Working with Paul Smathers as a car sales person is a pleasure. He gets answers quickly, knows his product, and cuts to the bottom line without wasting my time. I have recommended him to others and will continue. Bob in finance is organized, covers the details quickly but will take all the time it takes to answer any question. I have maintenance contracts on my cars at the dealership and am treated the best I have ever from a car dealership by Phillip the manager. The owner, Todd apparently is a hands on owner with his employees as they have nothing but good things to say about him. Sounds to good to be true?---but writing this was my idea not theirs. I have my own business and appreciate it when my customers let me know if what I am doing is working. I now have a 2009 Murano (traded my 06), 2010 Sentra SR, and a 2010 Frontier SE. Love the product and doing business at with these people. More