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Nissan of St. Augustine

St. Augustine, FL

3.5
446 Reviews

2755 US-1 South

St. Augustine, FL

32086

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446 Reviews of Nissan of St. Augustine

February 14, 2021

Purchased a vehicle on January 3 2021 still no paper work or vehicle paid for in cash. They refuse to return phone calls. They have broken every Florida state DMV laws. I will be sending my attorney More

by arp8499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Zachery
Feb 24, 2021 -

Nissan of St. Augustine responded

Arp8499, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (904) 794-9990 so we can work towards a resolution. We look forward to hearing from you.

February 11, 2021

Avoid this dealer. I had too many problems to list here. The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The More

by neveragain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Barnes, Eric Cortez, Clayton Fields, James Wright
Feb 11, 2021 -

Nissan of St. Augustine responded

Niel, While we appreciate your feedback, we are very sorry to hear you feel this way about your time at Nissan of St. Augustine. Our staff strives to make all of our customers feel like a valued member at our dealership and we apologize if we did not achieve that for you. I want to personally apologize for any miscommunication regarding your license plate. If you have the time, please contact me directly to discuss this issue. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

Feb 11, 2021 -

neveragain responded

Mr. Barnes: Why should I try to contact you directly? The number you gave isn’t your direct one. Your direct number is listed on your web site. I’ve called you four times over the past two months at the number you give and you haven’t answered. Turning this around, my experience shows you yourself don’t contact customers directly. On the day after my purchase from you, I received an e-mail from your business manager, but signed by you. I e-mailed you three times. Only once did you reply. And that was to direct others. I Cc’d you in an e-mail letting you know all issues were resolved. I didn’t hear from you or anyone else at your dealership saying something like “We are glad you, our customer, has gotten everything needed.” From my experience with Nissan of St. Augustine, I expect any contact to be useless to me. Therefore, I won’t waste my time by contacting you. Maybe you should look at the pattern of bad reviews across the internet to see that your responses don’t seem to help dissatisfied customers. Those reviews show me you and your employees repeat the tactics that garner bad remarks year after year.

Feb 24, 2021 -

Nissan of St. Augustine responded

Hi Neveragain, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (904) 794-9990.

Feb 25, 2021 -

neveragain responded

It’s difficult to believe you do not find this type of behavior acceptable. Reviews indicate you and your employees repeat practices that garner bad remarks year after year. You say you would like to get more details about this. You already have all the details. They are contained in the e-mails I have sent you, many of which you didn’t answer. I have previously reached out to you by phone. Only once in the past seven months did anyone, from the salesman to the general manager pick up. I see no reason to call you.

December 12, 2020

We purchased a 2020 Nissan Rogue It was our first visit to this dealership and we were pleasantly surprised that it was entirely no pressure We got a great deal and Steve Maag and Clayton Fields gave us gr More

by thenry006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Maag, William Barnes, Clayton Fields
Feb 01, 2021 -

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!

October 05, 2020

Purchased a new murano, was "not" told at the time of purchase that the trunk was manual.....as a senior citizen this was not what i expected as it would be physically difficult for me........extremely d More

by peginger
Customer Service
Price
Recommend Dealer
No
Employees Worked With
William Barnes
Oct 06, 2020 -

Nissan of St. Augustine responded

We are sympathetic to your situation however; there was no expressed interest in an automatic lift gate at the time of your purchase. We did offer to trade to the next trim level with the automatic lift gate but there is an increase in the price. At this time all avenues to rectify this issue have been exhausted. We welcome the opportunity to assist you with any other matters. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

September 02, 2020

I've made a few reviews for Nissan of St.Augustine. But I needed to add more. My sales team that helped me purchase a 2020 Nissan Rogue went above and beyond themselves to make my experience a positive and More

by Schawntodd71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Barnes, Clayton Fields, Tim Wombolt
August 10, 2020

I Received Excellent Service at Nissan of St. Augustine I was searching for a used 4 Wheel Drive Truck and sales associate Alex Tillit helped me find a Frontier that was in my price range and patiently answ More

by Frontier Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Tillit
July 30, 2020

Excellent Service! Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back f More

by JERE BROWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Neville
Aug 08, 2020 -

Nissan of St. Augustine responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

July 28, 2020

Service was normal/fine as usual. DISPLEASED THAT EMPLOYEES WERE NOT WEARING MASKS INTERFACING WITH THE PUBLIC, very disappointed that masks would not be required. More

by GAIL_PREMER
Recommend Dealer
No
Employees Worked With
Marvin Dames
Jul 31, 2020 -

Nissan of St. Augustine responded

Gail, Thank you for taking the time post a review. At Nissan of St. Augustine, we greatly care about the well-being of our customers, as well as our staff members at this very difficult time. In addition, we strive to adhere to all local government and state ordinances to provide a safe environment and diligently work to enforce it. We're sorry you may have experienced something out of the ordinary during your recent visit. This matter will be addressed immediately with our staff members. If you have any other concerns, please feel free to contact me at your earliest convenience. Respectfully, Will Barnes General Manager (888) 653-4170 WBarnes@NissanStAug.com

July 27, 2020

Excellent customer service The customer service is always good at this dealership. They greet me with a smile and a polite hello. The man who worked on my car was done servici More

by CMOSS15286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clayton Fields, Ryan Neville
July 26, 2020

We have been family for 8 yrs and it just keeps getting better. I feel very important and they make me feel very valued. Iove. Nissan of St. Augustine. More

by Ritabohon
Recommend Dealer
Yes
Employees Worked With
Kevin Snyder, William Barnes, Eric Cortez, Clayton Fields
Jul 28, 2020 -

Nissan of St. Augustine responded

Ritabohon, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!